My First and Last Airbnb Stay, Accused of Damages

I graduated recently from school, and my parents were visiting me for graduation from outside of US. I decided to take them to Florida, and I booked my first Airbnb. Being a first timer on Airbnb, I was very cautious of everything. I tried to keep the entire house clean and tidy, and I tried to make sure I did not damage any part of the property. I won’t damage the property of anyone either now or in the future. My stay was good (not perfect, but nothing is, so I kind of ignored any small problems). I didn’t want to sound like a complaining guest; I didn’t know I could make complaints and get a refund (partial or full).

So here’s what happened. On my third day (last day, the day I checked out), I was washing the dishes in the kitchen sink of the property hosted by a shady couple. While doing that, I started the garbage disposer in the sink and within a moment, before I even realized what was happening, the plumbing below the kitchen sink broke and dirty water started to spill onto the floor. It could have caused an electrical short circuit as well as a fire. Anything was possible. I’ve attached the pictures of water coming out on floor. Then, I texted my hosts immediately. First, the woman told me that she would come and see what happened. Then, after some time, the guy called me and asked me what happened. I told him what happened and he was very calm after that. He said he knew what must have happened, as if he knew the plumbing was fragile. They also told me to put towels on the water and then leave the house; they would come and take care of the damage later.

I trusted them (my biggest mistake) and left the property. I was roughly four hours away from the property by car. I stopped at a gas station only to find out my hosts were demanding $200 in compensation for a broken pantry door (when did that happen?) They said that we broke the pantry door. If you think carefully, there is a connection. The plumbing was broken. They must have had to spend some money on the repairs. However, it was their fault, so they could not ask for money for that. Instead, they found another way out. If you look at the door, the wooden strips that are not present in the door are easily removable. They just removed them, took pictures, and filed a claim with Airbnb. There were slots to put the strips in or remove them if required. And it worked. Airbnb asked me to pay $152 in the end, because the hosts were so called “superhosts” and I was just a recent graduate staying at an Airbnb for the first time. Now it was their word against mine, and I lost.

If they had asked me for another $100 while booking the property for any legitimate reason, I would have given them that money. But, in this case, they falsely implicated me. My parents traveling 9500 miles to see me were not visiting their property to damage it. If we had damaged it or if there were any accident, we would have told them promptly. To add to that, when I gave a bad review of the property, the host used the weapon of good reviews and ratings they had in past(as I expected them to do), to say my claim was false a and make themselves feel secure. When you are so good at hosting, you can get away with doing one wrong thing so easily by pointing at all the previous good karma. That is what they did and victimized me.

I know some of you readers may find them right and more credible than me, but remember: you could also be in my place someday if you do not take enough care. I should have demanded the host walk me through the property at check-in and check-out so I could have confronted them easily if they said anything was damaged, but they used clever planning to avoid doing so, so that they could later blame me. My family and I were pretty much shocked and saddened by what happened. I quit Airbnb and will not return.

A few things went wrong or felt odd during my visit. These so called superhosts did not walk me through the property at check-in and check-out. I did not get sufficient information on how to get around the house and operate appliances; I had to figure it out myself. It would have been best to walk guests through the house at check-in and check-out so that host could have made guests aware of any pre-existing damages and any problems the host may have found at the time when guests walk out of the property. Because they filed a claim four hours after we left, I could not go back to the property to verify anything. To top it off, as Airbnb says, if the host and guest cannot reach an understanding, hosts can go to the Airbnb resolution center. However, this host did not contact me at all; he went straight to the resolution center. They didn’t talk to us directly before reporting the damage to Airbnb, because they were super liars.

The property was immensely dark in and around at the time of check-in. It was very frightening because when I lit the house I found some chameleons walking on the grass and trees around the house. The pantry door, shown in the picture above, was perfectly in the good shape, except one wooden strip below the door knob was not placed properly in its slot on the right side. The kitchen had empty chocolate wrappers (that’s how much cleaners attended to the property) and a rotten apple. My mother was this close to eating it, but fortunately, she decided to cut it in two pieces before she ate it and she found that it was rotten. The kitchen was not complete: there was no single appliance with its lid, so when I wanted to cook rice, I couldn’t. The soap bottles and shampoo bottles were almost empty. And they were Suave, which is very cheap. Everyone knows that. The lowest quality soaps were purchased to show the host didn’t care about guests and wanted to maximize his profit. The water pressure in the shower in the bathroom was also very low, equivalent to the gardening bucket we used to water the plants. Despite so many problems I did not want to complain, but I should have done it. Since it was my first stay, I was unaware of all the ins and outs of the Airbnb. Now I have decided not to continue using Airbnb but to book a regular hotel next time I need to go somewhere. If I can afford four days with Airbnb and two days in a regular hotel, I will still go with a hotel. At least there won’t be insecurity and frustration of being falsely implicated for damages which I never caused.

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4 Comments

  1. Currently fighting and awaiting a decision on a completely false claim.

    Host said we damaged and burnt his couch — it was “brand new” according to him. I’m surprised he didnt claim we damaged the roof — mine as well I suppose.

    It was damaged when we arrived, but didnt think this was a car rental situation where I need to take photos of all damaged items on the property. Airbnb seems to be gunning up to charge me — This has been a very stressful and vulnerable situation. The airbnb support asked me to submit photos — it’s like, of what??!? I’ve left the property and I cant get retroactive photos.

  2. Good Lord! Airbnb.. We were charged for damages by an airbnb host in an expensive service apartment in Dubai. For what? It seems we broke/cracked her wall!!! We simply couldn’t believe our eyes after reading her email. She asked us to pay 500 Dirhams for cracking the wall. We are simple no nonsense travellers who have great reviews wherever we travelled. But to ask us to pay for cracking a wall?? And the strange thing is that the host send us this damage payment request 1 week after we checked out. Who cracks a wall. And who charges you 1 week after you leave. Ridiculous. And they happen to be superhosts too.

  3. Oh god, this happened to me recently. I was being charged for a damaged bed frame and the host wanted me to pay for the full price of the bed! To think that the furniture shop where they bought that bed does not provide warranty because they know it’s low quality, bed frame is wooden, just upholstered.

  4. I wish I could read your story before I booked AIRBNB in last September. I trust your story , you are very honest. I am a victim of the host and AIRBNB. The host claimed that I broke a wear out plastic door and wooden frame bed support for 810 euro. The AIRBNB stood on the host side , but they deducted the claim down to 648 Euro. The AIRBNB did not show an invoice , they took 250 euro from my credit card and asked me to pay 210 euro more.

    Like you , I did not break anything , I did not need to. You and I are too honest and there are too many devils arround us. It is very hard for us to fight with them….

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