Our family trip was scheduled for June 15-19, 2020 in Orlando. We live in Michigan, the third highest in deaths and sixth highest in COVID cases with the most aggressive stay-at-home order.
On April 26, I saw an announcement on the Airbnb website stating hosts could cancel all 2020 trips booked before March 15 and cancel by April 30. I confirmed with Airbnb that all 2020 trips canceled before April 30 could be cancelled with a full refund with no penalties to the guest and host. I have two confirmations of the conversation.
Again, I confirmed with Airbnb that no penalty would be charged to hosts and guests for a full refund. They told me to cancel with the host. The host said to submit the cancellation, and he would override the normal refund for a full refund. This was completed by the host, except the refund was missing $237.10.
I contacted Airbnb and it was more hellish than prior interactions. Long story short, despite confirmations to cancel without penalty and provide a full refund, Airbnb has refused to refund the difference for its operations.