I hosted for four years and had over a hundred reviews, all of them positive. In the last year I expanded from one to two rooms in my New York City apartment. One day last week, one guest called me in the middle of the day and said someone had been calling her nonstop and leaving scary voice messages about how she wasn’t safe and needed to leave immediately. My other guest reported the same. I was extremely confused and called multiple times that day. The help department was unable to give me the tiniest detail, from the lowest levels to management. After all this mayhem, I got a legalese form email essentially saying, “We’re canceling your account and not telling you why. Goodbye.”
It was totally insane. The next day I called again and demanded to speak with someone until someone could explain why this had happened and what I had done. The person talked to her manager, then got back on the line and said something along the lines of, “We’re now deleting your whole account. Goodbye.” Then she hung up. When I called again this week, I waited on hold for a half hour, and as soon as they answered, they hung up immediately. What is amazing is they just wrote me today, as they often do, to ask me to write all my local representatives to help support their causes in the legislature. I took the opportunity to write all my representatives about what a truly terrible company they are. For all their talk about helping the little guy make ends meet, they seem to not give a second thought to completely ruining my livelihood. They campaign ruthlessly for their own expansions and pit their customers and massive war chests against local governments. Local governments need to make a strong stand and repel this tyrannical intruder. These are by far the worst practices and standards of conduct I’ve ever seen from any company in my life. I will now do my part to make sure everyone knows about this.