Friends and I decided to go for a surf trip to Bali, Indonesia. We found a good looking place for a good price as we are students and don’t have a lot of money. On arrival in Bali we were told that the manager of the house would be waiting for us at the villa to open it. When we got to the villa there was someone different: not the host or the manager, some random person. He struggled with English and quickly left once we were in.
We soon realized that our beds had no bedding or linen. This was a bummer. We also realized that there were no towels so a shower after the long plane flight was a no go. The villa was dirty and falling apart. Shelves and cupboard doors were falling off their hinges. There was no kettle. The gas stove had no gas and to top it off, the wifi that was promised seemed nowhere to be found.
We contacted the host, and she was very responsive and apologetic. We asked for the linen, towels and wifi and she assured us it would be there tomorrow, as we arrived late in the night. We have been here for three days and nothing has changed. We have contacted the host countless times. Every time she reassures us that our needs will be met but we have yet to see anything happen from her part.
Halfway through our stay the manager arrived randomly one evening. He did not bring bedding or towels. He couldn’t speak a word of English so communicating with him was extremely difficult. His friend who accompanied him told us that they need to do renovations two days before we are supposed to check out. This was very weird and we were extremely confused. He then told us that he will move us to the house next door for the remainder of our stay.
This is ridiculous. It’s a complete joke. The host is extremely useless and is treating us terribly. Hopefully we can get a refund or something because no one should be treated this way. Thank god the waves are amazing because it’s the only thing keeping us happy.