I’ll try to keep this short and sweet. I booked a second floor apartment with a nice view of Seattle. The host switched us to the floor below because the nicer property wasn’t available. In exchange, he gave me a $30 refund (…so generous). All of the dishes were filthy with crusty food on them, even the wine glasses they had on display on the counter. My girlfriend went to look outside and saw a dirty diaper on the patio. When we ran the dishwasher, water immediately started pouring out of the bottom.
The best part is I tried to just leave them an honest review, highlighting the positives and the negatives, and they called me a liar. They said I stayed on the second floor and there was no patio. Therefore, there couldn’t have been a diaper (they didn’t mention that they downgraded us to the dungeon below it) and in general said I was cranky. I’m sorry for being unhappy about an uninhabitable filthy property at midnight after a five-hour flight. The smoke detector wasn’t even functioning.
When I contacted Airbnb support, someone who hardly understands the language I wrote in wanted me to send him videos of the property. I got there at midnight and it was filthy… I was so embarrassed in front of my girlfriend I started cleaning immediately. I guess that was my mistake; I should have documented it. Airbnb doesn’t hold hosts accountable. I’ve spent five grand through them in the past four months. I have requested my cleaning fee back for this location and am not expecting it. I’m also not planning any more Airbnb trips.