Canadian Nightmare: Complaints Treated as Joke

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This is an ongoing story. We received no help from our hosts, Alex and Julie, who treated our complaints as a joke, and no help from Airbnb who made it very difficult to make contact. We arrived at the apartment in Montreal’s Plateau neighbourhood during a snow storm. The apartment was obviously not ready to receive guests: no wardrobe space (closets full of Alex and Julie’s clothes, no provision for our clothing), no drawer space in the dressers (again full of Alex and Julie’s personal belongings), no space for our effects in the bathroom as the shelves and cabinets were full of toiletries belonging to the hosts. No allowance at all was made to receive guests. After everything we had heard about Airbnb we wondered if we were even supposed to be in the apartment. We took photos of the bathroom, the wardrobes, and the filthy oven in the kitchen and posted them. We contacted Alex and Julie about the problems with the apartment and our complaints were treated as a joke. We left the apartment early the next morning, leaving the keys in the mailbox. Airbnb has thanked us for our feedback.

Posted in Airbnb Guest Stories and tagged , , , , , .

One Comment

  1. I’m not sure I understand your complaint — you were staying in someone’s home, not a hotel. Obviously, their clothing, etc. would be there. ??

    Was the apt as described? In the neighbourhood where listed? Where the hosts there to greet you and give you keys? Then you got what you ordered! You want a sterile guest room? Pay the big bucks and stay in a hotel, lol!

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