Why Can’t I Contact Airbnb Directly for Help?

I recently had a booking with a host. That was fine. Then I was forced to cancel. I did and the refund didn’t come right away. I had been told that it takes ten days to process. The ten days went by and I asked the poor host. He said I had to contact them directly. I finally got through to them and that’s when I was told that it was going to take longer. Now I’m trying to plan a different trip. I had to fill out this form on Airbnb; it required an ID of some kind: license, passport, etc. That’s isn’t a problem, because others require it.

However, that was something that should have been in my account when I first started to use it. You should not have to give that information when you decide to request your booking. I also had to use a cell phone. I don’t have one, so I used a land line. That’s something that also should have been part of one’s Airbnb account. I requested the booking from the host and then Airbnb took it from there. Basically, this is all fine. I just wish that they could make the process a lot smoother. They could be a great site, but they make it almost impossible to complete bookings. In trying to get assistance for the booking, there was only a list of possibilities to try.

Websites like Airbnb can be helpful, but if they can’t get it together then get out of the business and let some else who can do it.

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