I book at Palms Place in Las Vegas through Airbnb regularly because it is a great hotel and there is no casino there. My initial room was not clean. The carpet had not been vacuumed and there were brown spots all over the white walls. There was also nonstop noise coming from under my door. I had to deal with this mess for one night until I could reach management the next day. Finally I reached someone and was moved to another room, and it was presented as if it was a courtesy only, when the issues of my room were not my fault. I had to wait in the lobby two hours and thirty minutes going back and forth between managers being told by one my room was ready, and by the other my room was not.
I was in Vegas for work and was supposed to be working at this time but got pulled away to handle this situation. The new room had a broken TV that would not work. I wanted a refund to move hotels or to even be switched to a new hotel. Now I’m getting no response because I want a refund for my troubles. Airbnb blames the hotel, the hotel blames Airbnb, and then they both said it was the owners fault. All should get together and issue me a refund. Do not use Airbnb. book directly through a hotel so you do not have to pay for the additional amenities that should be included: like towels that I had to pay an additional $5 per set; or housekeeping, that I did not receive the entire four days I was there.