I have stayed at an Airbnb three times and I would not stay again based on the last experience. All three times I rented the entire home. The first two times the places were amazing; the hosts were great and everything went super smoothly. The last time, I booked a two-bedroom house near London and it was quite expensive ($400/night) but it was summer, the location was amazing (right in the centre, near a train station) and it was better than any of the hotels nearby. We had to be at this location for me to attend some work meetings.
The property was very clean and welcoming on arrival and everything went great… until I woke up the next morning with about 12-15 bites all over my legs and arms. I went to the pharmacy and they said probably mosquitos. I have been bitten by mosquitoes and these bites were so much worse. I bought several creams but nothing seemed to help. I noticed some of them were in a line so started to think it was bed bugs. I called the host but she was several hours’ drive away and we both freaked out thinking it was bed bugs. I looked in the sheets and mattress and never saw a single bug (alive or dead). I did not sleep with the windows open, but the bites were awful. The host did not want to pay for a hotel (I had one more night at her place) so I bought some bug spray, doused myself, and slept on the couch downstairs.
The next morning I woke up with even more bites. I had about 40-50 bites all over my feet, legs, back, chest, hands, and arms. They were on fire; I have never felt such intense itching and no cream worked. In the end I begged the pharmacist for an antihistamine and cortisone cream, which sort of helped. It took about a week for the bites to die down and I could wear normal shoes again; even the shoes rubbing on the bites unleashed incredible itchiness. The host had a pest inspector in after I left and reported there were no bed bugs or anything else, so I have to assume it was fleas. The south of England had a bad outbreak so that makes sense, and apparently even only one or two fleas can do this.
I get that things happen, but the host (while she was upset and I felt terrible about it as I’m sure the pest inspector was expensive) did not offer to move me anywhere else and probably thinks it’s my fault somehow. I never got a refund or any compensation even though I could not sleep in the bed the last night and being bitten so many times ruined my trip. It was so awful to have these bites. I no longer want to use Airbnb because at least at a hotel I can change rooms or there is some fallback if things go wrong.