We booked a condo in downtown Toronto through Airbnb. On arrival the condo was filthy; even though we were tired from traveling, I decided to clean it anyway. Not only was it filthy, the extra bedding was rolled up, stunk, and had been thrown in the cupboard. The blinds were broken and missing, the bed had cigarette burns on it, and to top it off the window was broken and would not close. We were on top of a bar, so we could not sleep. There was no toilet roll, no washing liquid, and no shower gel as was stated in the listing. There was also a door that could be accessed through the office downstairs to our condo.
We contacted the host by email from my son’s phone who lives in the area. The host had no interest at all and said he would send in a cleaner. He did not want to know about the other problems. The pillows also looked like a dog had urinated all over them; they were so bad. We vacated the property after a week since then getting in contact with Airbnb has been a nightmare. I sent all the photos in of the problems several times and telephoned nearly every day. The case got accidentally closed a few times and now they are saying I can’t have a week’s refund as I did not contact them within 24 hours. Our phones did not work in Canada. The host was contacted, so after all the calls, why did they not tell me that after the first phone call?
I will never use Airbnb again and will tell everyone I know not to use them. The host must be laughing being allowed to take people’s money like that.