Host attacked and beaten by airbnb guest

Help,
I have no news for over 24 hours from airbnb.
Yesterday some very strange behavior form a married couple who reserved to stay in my home over 4 months ago.
They broke almost every house rule and i didn’t know what to do, so i wrote airbnb for some advice.

They never responded.

The next morning, the guests arrived home screaming and shout profanity from outside the window (i didn’t know they were out all night long), the door was open but the husband was too hysterical to try opening the door.

So stupid me, i let him in so he could collect their things and instead he punched me, then kicked me, then grabbed my throat… i had just woken up in PJ’s and did all i could to retreat to my room and fight him off to lock my bedroom door.

They eventually left after causing much damage.
What was I to do at such an unexpected human behavior?
What happened to them during the entire evening out in the city?

So i wrote airbnb… still no news of the official complaint of these guests.

I also went to the police and hospital, my friend took photos of everything.
Still no news from airbnb.

I have been an excellent host, and my profile (and life for that matter), show exactly what kind of man i am.
It is a huge embarassement that airbnb has still not taken this matter seriously to connect with me.

I am very dissapointed. (tired, frustrated, traumatized really)

Just trying to breathe… and relax…n i feel awful (and i’m not talking about the bad neck, marks, bruises), just feel violated.

Really, like what neanderthal does that?
And his wife did nothing?
What the hell happened to these people and why did they take it out on me?????

I haven’t been in a fight since grade 4 !!!
And it was obvious that he is a well seasoned physical abuser… no wonder the wife was the way she was.

Can anybody help?

No, i guess better to write this down and let it all go… bye bye

Airbnb is allowing illegal subletting!

Airbnb has some very serious due diligence problems. They obviously have grown too big, too fast and too greedy to properly vet Hosts who are illegally subletting, especially single family homes in R1 neighborhoods. Worse, airbandb seems only vaguely interested in correcting or taking down illegal listings, preferring to hide behind boilerplate excuses. The customer service reps are either total nincompoops or obviously trained to do as little as possible to fix problems. Calling 855 424 7262 is pointless, all you’ll get is a frustrating run-around. I am speaking from a very unpleasant experience where a tenant I am trying to evict for non payment listed with airbnb, even got their pro photos and a very exaggerated posting and is illegally sub-renting my property. At this writing it is reserved as a party house for New Years and airbandb has done nothing to help. Airbandb was a good idea now gone very wrong, more Hosts and Guests alike are going to be bitterly disappointed. But, the unaware property Owners are at greatest risk. Airbandb should check real estate title and contact Owners for permission and approval before accepting and posting renters who sublet. They don’t and this is bordering on criminal aiding and abetting. 855 424 7262 is useless BTW.

Mispresentation at teh Airbnb.com

In September 2013 I booked a nicely looking place in Moscow.
When I arrived there I started receiving my bad experience with Airbnb host.
The floors were dirty,the linen have never been ironed, host was not friendly at all.
I left my negative review of my stay there on the website, then in 7 days I checked in to watch my review and found, that it was removed by the Airbnb.