It was supposed to be a dream trip to Europe, then we found ourselves on a one way trip to Airbnb hell. We searched the map of Amsterdam and found a small but suitable room in a location that was close to all of the things we wanted to see and do. The property didn’t have any reviews but the host had dozens and all good. We figured it was a new location for her. We booked, paid, and thought we were done.
Two weeks later we crossed the river Styx. We got a request from the host to change the reservation to another suite, in the same building but smaller. We were told we paid the wrong price, that she had booked it to someone else on another site for the correct price and it wasn’t available for us anymore. We declined to switch and asked her to cancel it so that we would get a full refund. She refused.
Luckily we are eight months from departure so we have a little time to correct. The first thing I did was book a hotel room. Honestly the $300 we were going to save isn’t worth the hassle of dealing with Airbnb. In some locations around the world Airbnb is a great idea but in the busy capitals of first world nations there isn’t much advantage to balance the risk of having your vacation ruined.
The next step was to contact Airbnb. We found the phone number on this site, called, and laid out the scene to a representative who took details and told us we would get a full refund once a manager had taken a look at the file… I’ll believe that when I see it. Has anyone been through this? Did you get a full refund? Should I contact my credit card company and start proceedings there? To be continued…