A few weeks ago, I was staying in an Airbnb with my partner (at the time) when he became violent to the point where I was scared for my life. This was the first time it had ever happened that he was violent. I tried to call the police in Mexico where it happened, but nobody came. I had to run away to keep him from finding me, because I wasn’t sure if he’d become violent again.
I called Airbnb and explained the situation. They were incredibly helpful and understanding and assisted me in leaving the apartment.
A few days later, they contacted me to tell me I was banned from Airbnb for life. I’m really not sure what happened. I don’t think my ex told them anything, but they’re saying I broke the safety terms and services. The Airbnb was under my name, and technically my guest broke the safety rules… but I was the victim.
I’m not sure how to proceed with this. I am trying to get in touch with the appeals agent but nobody is getting back to me. I haven’t seen my ex since I left. I got the Canadian police to warn him not to contact me. I tried to get a restraining order, but the courts say I have no case unless he tries to contact me; he hasn’t.
Does anyone have any advice for how to move forward and get my account back? This incident has scarred me in many ways, and I am furious that my being abused is blocking me from the freedom to travel.