Airbnb Took $2,000 from my Debit Card without my Authorization

Airbnb has some of the most clever travel scammers online that have ever existed. I decided to surf the vacations options for the summer using Airbnb (my first big mistake). I forgot that about a year ago in order to set up my account, I provided a payment method, which was my debit card (the biggest mistake). So, while trying to make a reservation, I desperately tried to check where my payment information was stored, and I couldn’t find it: not in my profile settings, and not anywhere else. Being an IT professional, I clicked each and every available option. Then, when clicking the “reserve” button for the reservation, I was expecting to see what every consumer is supposed to see: a message confirming that a certain credit or debit card will be charged for such an amount for the vacation…right?

I was never informed that Airbnb would be charging me the entire vacation price up front. The next thing I realized they took over $2000 from my debit card causing me to lose lots of money in the form of bank fees. I don’t even want to start on how many resolution tickets I had to open with Airbnb and how much of a genius one has to be to actually find a way to contact Airbnb. You can find plenty of those stories here already.

I was lucky enough to speak with Airbnb on the phone twice where customer service is no more helpful than the sun in the middle of February. They just politely act like messengers who will “make sure to escalate your matter ASAP” with promises of a big guy with the awesome authority to get back to you within two days and resolve all of your issues. This never happens. Escalation through online resolution tickets is even more fun. You’d have to be Einstein to find a way to open one, then when you do you will be blessed to get their response via email in a week or so. The best part is the email rep is prompting you to reply back directly if you have further questions or need help. So, when you naively do it you will immediately get a message that your email is undeliverable.

Here is my question to Airbnb Hell readers: how many stories do you need to be posted here before bringing Airbnb to court? I think there are plenty already. It’s time to act.

Posted in Airbnb Guest Stories and tagged , , , , , .

Leave a Reply

Your email address will not be published.