Airbnb Stole $600 from a Loyal Superhost

I’m a Superhost and have a five-star guest rating as well. Recently I had a last minute reservation cancellation due to another guest refusing to leave so I could check in. When I went to book another place I immediately got the same request denial onscreen message, which seemed weird. I made a third attempt and the reservation was accepted.

However, afterwards the second reservation got accepted as well because the request denial message I’d received from Airbnb was a mistake, thus causing a double booking. When the host of the third place refused to “refund” me (before check-in), Airbnb basically shrugged their shoulders and charged me for booking two places at once.

Common sense clearly suggests that a customer with a long history would not do such a thing and that the burden wouldn’ be given to the Superhost/customer, but no. Airbnb’s policies when it comes to such situations are not only bad for customers. They are bad for the company and brand.

Posted in Airbnb Guest Stories and tagged , , , , , .

5 Comments

  1. I have no sympathy for those who turn their residentially zoned property into a hotel. Airbnb and other short term rental properties violate zoning laws and common decency. People in residential neighborhoods and communities do NOT want to live next to a hotel. Can you get that through your brains?

    • Dirk should first learn the difference between a host experience and a guest experience before commenting on a thread that doesn’t address his concern about something that has been around 3,000+ years. Also, his complaint is about tech platforms but he doesn’t know it yet.

  2. The only problem is, you sent a second reservation request before cancelling the first pending request.

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