I am a property owner in Mallorca and it has come to my attention about two months ago that my photos have been duplicated and are being used by another host on a scam listing. I do not know this host and I have not given him permission to list my property anywhere. In the comment section, clients have also expressed their complaints that the host had contacted them only two weeks before arrival (long after he had already taken their money) that the advertised property would not be available and therefore he could offer them another property. The guests did not choose or agree to this, but they obviously had no choice because they already paid. Airbnb did not help the guests and they do not seem to care about the comments because this should be enough proof for them to be aware of the scam that is going on. I have written to Airbnb to request the listing be taken down immediately but after many messages with different people, I was told that it was not Airbnb’s responsibility to verify contracts between hosts and owners; therefore they could not take the listing down. This is really unbelievable and I am starting to get desperate. I hope someone who has been in the same situation is able to help me. The last thing that Airbnb has done is advise me to send proof of copyright of the photos to their copyright department, but these are my personal photos. I feel they are just trying to keep me occupied and in the meantime, the scam listing is still showing my property without my permission. To protect myself legally, I have reported the scam to the local police, but they cannot help me either. All this has been nerve wracking and very damaging to my property’s reputation. I really look forward to receiving your comments and advice on how to approach this issue once and for all.
Airbnb should have fraud prevention department at this point. Today their customer service rep claimed that they verify all their listings, which is obvously not true.
Go to the property listing and press “report this property” you will get chance to explain why you are reporting it. Airbnb will take the listing down. Your local police can do nothing as this is an online scam.