What a joke! We have been using Airbnb for about a year. I have to admit that we have been relatively happy about this. We had two annoying events: in July our account got disabled and it took us about two weeks to restore it. We don’t really know how they did it, but they did. This time our account was disabled three weeks ago. We have sent numerous emails, spent hours in the phone, and still cannot get it restored. We receive the stupidest emails: we are working on your account, please contact us… without a phone number, an email address or a case number. People on the phone are useless and have no interest in helping at all. It is so frustrating and very costly; it feels like there is nothing we can do to take care of this. What can I do to solve this? I am going crazy.