Airbnb Not Allowing Some Guests to Book?

A guest who is trying to book my listing is getting the following message from Airbnb when she reaches the stage of entering credit card information in the booking process:

“Choose another place to stay. Airbnb prevents reservations for entire homes when a pattern of factors (like location or reservation time) suggests the booking may be unsafe. This restriction is not related to the coronavirus. For resources on coronavirus, see airbnb.com/covid. Please try a hotel room instead.”

My listing is not unsafe. It is perfectly clean and safe. I called Airbnb Support and they told me that this is some issue with the guest’s account. But then, the guest’s co-staying guest tried booking my listing using their Airbnb account and their credit card. The Airbnb system responded with the exact same message.

I’m not sure I really believe that this is a problem with the guest’s account. Is anyone else experiencing this phenomenon? If so, please share any information with me that you can.

Posted in Airbnb Host Stories and tagged , , , , , .

4 Comments

  1. All users who seek to book a residence are ‘risk profiled’ using software they boughtt when they acquired Trooly. (https://fortune.com/2017/06/16/airbnb-trooly-background-checks/)
    As a user you have no way of knowing what data they are using, what way they arrive at their decision and no way to challenge their automated decision.

    So it may not be your property, it may be the hidden decision arrived at because of what they believe about the person trying to book..

  2. They are great liars. There’s also a new rule for Covid 19, you need about 72 hrs after a checkout to clean your place. Nobody can book before this 72 he period expires.
    Also if your house is considered a “possible party ” house. They will block guests or sometimes even deactivate the listing. That was their respond to the party issues and shooting that happened a few months ago in a house party.
    They don’t appreciate their hosts at all.

  3. Yes I’ve had this. One customer service rep with Airbnb told me it was due to the renters age, but this was not true as the renter was over 25 and had several 5 star reviews. Then I called again and the next rep told me it was due to Coronavirus. They are useless.

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