This was my first experience with Airbnb and I will never recommend it to anyone. My lesson: Always use a legitimate hotel. I booked a long-term rental in a place that looked deceptively nice in the photo and description. I thought I would be staying with a woman and her children: a safe, family-oriented home, or so I thought. When I asked if the bathroom was shared, I was told it was but that Carissa, the “host” (a loosely used term because flophouse operator is more accurate), could work around my schedule. Unfortunately, Carissa didn’t tell me the bathroom would also be shared with any transient she could shove into any space she had. She tried to make it out to be some hippie idea of communal living, but her real colours showed when it came time for money. She is very much in this to try to squeeze as much out of unsuspecting renters as she can. I’m not exaggerating when I say she rents out every place she can: all the bedrooms, the basement, the shed in the backyard (for real), and a grungy algae-covered camping trailer in the driveway. And all these people use the same bathroom.
The biggest problem was that despite the numerous unknown characters lingering about, she left the doors unlocked to the house at all times and didn’t have a door that locked on the room I rented for me to secure my things while I was out. I stayed one night, only because I had nowhere else to go, then left. That started the second part of the horrible Airbnb experience. I tried to get a refund, but Carissa said it was “non-refundable.” I had booked for five weeks! She was going to keep all that money for one night. Finally, she said she’d look at how many times she rented the room during the time and give me a refund based on this at the end of the originally booked stay. I tracked that she rented that same room out for 13 days. But, when I contacted Carissa, there was no reply within the 72 hours she had to respond.
So I started the resolution process through Airbnb. After a number of emails, Airbnb told me I’d get a partial refund (so my one night stay in a hellhole would only cost me about $700 after the supposed refund). I was told the refund would reach me within five business days. It’s been seven business days and still nothing. When I tried to email Airbnb about it, the automated response told me the issue was “closed” so they wouldn’t be responding! I’ll reiterate: Stick with hotels. Don’t be fooled by seemingly normal rentals.