Airbnb: Lousy Customer Service and Booking System

The idea is great but the company leaves much to be desired. The listings are mostly beautified and nobody can guarantee what you get. When you ask for a refund you need to waste two days just to clarify why and what. The customer service sucks. The line was disconnected many times and no one called me back. I asked to cancel my reservation and they said they will get back to me within 24 hours. That never happens and I lost money. I highly recommend not using Airbnb and their system. The reviews system of Airbnb is confusing: regardless of whether you were a good or bad guest, the other person could write the opposite review and deceive others.

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