Airbnb is a Total Sham when it comes to Damages

I had a reservation which Airbnb failed to collect payment on and still allowed these guests to check into my place. I called and sent a message to Airbnb. I was told numerous times that everything was okay and that I should not eject these people.

On the second day of the stay, I discovered that my books had been torn and thrown all over the the apartment. Food and drinks had been spilled everywhere and the apartment was filled with the smell of poop and urine. I had no choice but to remove them to prevent them from further damaging my place. Feeling bad for her and her two small children, I paid for a hotel night for them.

I came back to the apartment to find that she had allowed her mentally handicapped child to poop and pee on my carpet, and bed. It took my cleaning crew of two people six hours at $25 an hour to clean the apartment. Stanley Steamer came in the next day and charged me $169 after I could not get that smell out of my carpet with my home steamer. My books can not be replaced as they were my culinary school books. The bed, which was purchased in February when we had an interior designer design the apartment for us, had to be hauled away because the smell was so bad.

I submitted a claim for $1500 for replacement of the bed, and absorbed all the other costs as I plan to write it off as the cost of business on my taxes. After two weeks of back and forth – submitting pictures, quotes, etc. – Airbnb responded with “Congratulations! We have approved the coverage of your damages: $183”

What a joke. Their statement for that was that the damages did not affect the functionality of the mattress. Are you freaking kidding me? My apartment cost us $90,000 to complete because we will have my mother-in-law eventually coming to live with us. I thought in the meantime we would use Airbnb. People are paying $100 a night for my apartment, and Airbnb doesn’t think that the smell of poop and urine affects the functionality of the mattress. What a bunch of idiots. Who is going to pay $100 a night to sleep on a bed that smells like that? What kind of reviews do you think I am going to get and how will that affect my listing?

The bottom line is Airbnb doesn’t give a rat’s ass about damages to their hosts’ property. After I complete my current booking with Airbnb I will be taking my listing elsewhere.

Posted in Airbnb Host Stories and tagged , , , , , .


  1. I have been trying to recoup thousands of dollars in damages for my place as a result of DV incident where the police had to kick down my front door. Airbnb simply does not want to pay. I have consulted with some attorneys and we may be filing a class action against Airbnb for this behavior. If a suit is filed-I hope that others from this webpage will join us. In the meantime-contact your local news agency with your story.

  2. After she trashed your place, pissed and shat on the bed and carpet you still felt bad for her and paid a night in a hotel? You’re either completely dim or thick – probably both. Thanks for the laugh anyway:)

  3. I guess the lesson here is that turning your house or apartment into a hotel is bad idea when its where you live and you do not have the resources of a hotel. People are pigs and they will destroy your place more so than a hotel because they know the hotel is powerful and a big company.

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