I planned a weekend in Montreal for my son and I and tried Airbnb for first time. Upon arrival I noticed food crumbs all over the sleeper sofa in the living room. In the bedroom, my son pulled back the blankets; the sheets were stained. We contacted the host and he told me I could find clean sheets in the closet or dryer. After driving 6.5 hours, apparently I should change the sheets. I would also have had to wash the blankets, clean the sofa, stove, the TV, and god knows what was on the table; it had a film of grease on it.
I left and got a hotel for the weekend. My host’s response was to tell me since I left he hoped I had locked the door because I was responsible for the house and he would look at the place in the morning. I checked in with him the next day and heard nothing back. He then contacted me to say his property manager went to check on the place and there was a couple of issues but nothing as bad as I implied. Stained sheets are a deal breaker.
I contacted Airbnb and asked for a refund. Even though I asked for a manager, the agent gave me a $11.32 refund because he felt my issue with the host could have been resolved by me cleaning the place at 11:30 at night and washing all the bedding. I don’t know about anyone else, but when I arrive at a hotel it’s really nice to not have to clean for three hours before being able to relax.