This company needs to be sorted out. They are an absolute disgrace. They have blocked my account – also those of people I know – without giving any reason whatsoever. They are disrespectful and unprofessional. I am actively boycotting them and encourage everyone to do the same. Here was a message I received from Airbnb customer service:
Thanks for reaching out. As previously mentioned, we regret to inform you that we’ll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts. Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed. We’ll contact you if anything changes in the future, but until then, we won’t be able to assist you any further with your account issues. Please see our Help Center for further information.
And my response:
First of all, please refer to me as Mr. ___. I certainly do not know you and I expect to be respected. How on earth can you possibly think this is the correct etiquette in business and moreover, customer service? I will do my utmost to pass onto everyone I know to boycott your company as you are unwilling to provide an answer to my questions. There are many more companies that provide the same service as you do, that are of no concern to me. But I will be contacting the ombudsman and also look into contacting the CEO of Airbnb. This situation cannot be accepted and I will not tolerate such unprofessionalism and disrespect.