Airbnb customer service is horrible. They just hung up on me. While reserving a room, they flagged my payment method for fraud. I have great credit; I checked my credit card and there were no fraud issues, so I’m not sure why there was an issue. My ability to reserve a room was frozen, even after I supplied all the information they asked for. There was no response for over 24 hours despite my quickly approaching trip, that ultimately had to be postponed.
1. The first call to an Airbnb customer service representative generated an email that said they were working on it.
2. A second call four hours later. A different representative said he would try to email the department again. Then he said he had no ability to call that department.
3. I asked to speak to a supervisor, and he handed me off to a different representative.
4. I asked to speak to a manager, and he hung up on me.
Now Airbnb won’t take my call. These tech companies make their money by not providing any customer service. What a joke.