Airbnb customer service is horrible. They just hung up on me. While reserving a room, they flagged my payment method for fraud. I have great credit; I checked my credit card and there were no fraud issues, so I’m not sure why there was an issue. My ability to reserve a room was frozen, even after I supplied all the information they asked for. There was no response for over 24 hours despite my quickly approaching trip, that ultimately had to be postponed.
1. The first call to an Airbnb customer service representative generated an email that said they were working on it.
2. A second call four hours later. A different representative said he would try to email the department again. Then he said he had no ability to call that department.
3. I asked to speak to a supervisor, and he handed me off to a different representative.
4. I asked to speak to a manager, and he hung up on me.
Now Airbnb won’t take my call. These tech companies make their money by not providing any customer service. What a joke.
I agree. cannot even get my account reinstated due to a credit card error.
I’m glad I saw this post. I had the same problem today, November 4, 2016. AirBNB claimed a problem with payment on my booking. No explanation, and my credit card is fine. Evidence points to a problem on AirBNB’s side. I received an insulting email that my account is suspended. Can you imagine if a hotel treated customers this way? I’m a high-rate corporate traveler, and the hotels treat me like royalty. This is unacceptable. Now I know I’ll be wasting my time trying to work this out with AirBNB. Moving on.