Airbnb did not set up proper security, so my account was hacked and then the assailant charged me an extra $1,000 and deleted my account. When I called in to discuss this matter, I was told that I was not allowed to talk to them because technically my account had been deleted.
I spoke to supervisors and everyone that I could and basically, a member of my family ate the costs by rebooking. It took us two weeks to get a refund and even then, we only got a partial refund. I have been trying to get the rest of the money from Airbnb, and yet I get at least one new email from them every day, explaining that it’s my fault and that they have “laws to follow.” They obviously aren’t following the laws on my side.
Airbnb is a truly horrific company to have an issue with. If everything runs smoothly and according to plan, you’re safe, but if there’s any mix up about reservations or accommodations, they are the first to abandon you and speak down to you. Please never use Airbnb.