I had a guest from Seattle: Canadian, liar, Harvard Extension student. She traveled via Airbnb to deliberately find problems with hosts in order to find a cheap place to stay and free food.
You should have the full story. She had full access to the kitchen. The microwave was not in the kitchen (in my room) and was not included in the listing. She misled Airbnb to believe that I did not allow her to use the kitchen, when in fact I did.
She came into my room without my authorization several times to use the microwave. While I was not home, She came into my room and turned on the air conditioning (there is only one unit A/C in the unit, and it is in my room) while also using the microwave at the same time. Therefore she could have caused circuit damage. Air conditioning was not listed for use by guests on Airbnb. I notified her that I would ask maintenance to fix the circuit damage.
She lied about the laundry. I stated in my listing that there was a laundry card and showed her the laundry room downstairs when she checked in. It was not across the street and not coin operated as she fabricated. She’s unhappy and is playing the victim. However, I am also unhappy about the damage she caused because she did not respect my house rules by entering my room without permission, by using my A/C and microwave without permission, and by lying. She needs to pay for the damages. I am the victim of her lies.
The Airbnb representative asked how much I was willing to refund her. I was not willing to refund anything. I provided my service to the guest according to what was stipulated on the listing without compromise and without misrepresentation. She misled Airbnb about the microwave. She misled Airbnb about laundry being across the street. She might have misled them about other things as well. I went out of my way to drive the guest to buy groceries, and go shopping. I was attentive to the guest’s needs. I even allowed her to use my laundry card when she was short on cash. I allowed her to take some of my food. I stopped short of cooking for her, when she said she didn’t know how to cook.
I’m concerned she might have made similar complaints during other Airbnb stays and have received refunds for deliberately finding issues. If so, I don’t think Airbnb should want her as a customer, because that is really bad for hosts like myself who goes out of our way to make sure the stay is comfortable for their guests by adhering to the listing’s descriptions without compromise and without misrepresentation. Please don’t hesitate to let me know what other complaints requires evidence to clarify the fraudulent complaint.