I was a member since 2010 with positive reviews from hosts. Last year after being continually cyberstalked by numerous entertainers, their online followers began to harass me through various sites. They started to mess with the hosts on Airbnb and I was struggling to know who to trust to rent. I asked this company if they could bother to protect its users by setting up a private option for guests and hosts to keep their profile pages private. They refused and I began to get cyberstalked. Last year I got one host and these entertainers who messed with me. I made a complaint to Airbnb demanding to know who was behind this; their response was to block my account and refuse to let me rent from hosts that were keen to rent to me.
They ruined my trip last year and my life in general, as I couldn’t find other accommodations and had to come back home. Then my second pre-booked rental was canceled by Airbnb and I struggled once again, which also affected me at university. I had some brilliant hosts but on other occasions I had to deal with: guests’ friends having violent sex in the other room; being bullied at a dorm where I dealt with disturbed staff; one host who only allowed me to sleep there at night and then leave; another host who tried to rip me off twice; and the last one ruined my life by causing Airbnb to cancel my reservations.
They used to be helpful up until these followers not affiliated with Airbnb got involved and wrecked my entire life. What happened as a consequence to them canceling my reservation last year is I’m still struggling to find a home now. Their customer support is terrible and an embarrassment. I found out later that several individuals had been stalking me through Airbnb and with the companies knowledge. They don’t care about their guests; it’s all about the hosts. If you have anything stolen, they won’t be held responsible. If you get stalked online, they won’t make your profile page private. They recently reopened my account, and when I asked about my password settings and who was behind all my cancelations last year, they closed my account again. I have shown their rules and regulations to my lawyer, and he has agreed I didn’t break any of them to the extent I should have my account closed. They’ve become so popular they just snub the people that built them up.