Airbnb Cancellation Costs Guests Time and Money

I booked an Airbnb two months before a business trip with my children. The Airbnb host cancelled my reservation less than five days before my trip. I spent a full workday investigating alternative accommodations and communicating with Airbnb. The only available hotel room I could find was three times the price of my Airbnb property but without the amenities of my previously reserved (and paid for!) accommodations. Airbnb refused to compensate me for the full additional cost I incurred because of the host’s unprofessional cancellation. Customer service was slow and borderline rude. This organization clearly is not interested in customer satisfaction or host accountability. I will never use their services in the future.

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