I had my listing posted as having a STRICT cancellation policy, due to the fact we all know how guests can be. I did not realize that Airbnb can override these restrictions. I just had t0 give a full refund to a guest that canceled the same day they were supposed to arrive. I had it marked as strict, as I did not care why they would need to cancel. I know if I were the one cancelling a reservation I had made somewhere I would not have received a dime back. I had expenses: hiring a cleaning company on a Sunday in order to provide accommodations; as well as having to drive an hour to pick up a key that was left out for this guest. Airbnb continued to give every penny back to this guest, with of course their own fee. A few days earlier I received the “superhost” badge… what a joke. No more, lesson learned. They will not make another dime off of my property. I do not see how someone can control another’s property like this. I’m very disappointed with Airbnb.