We have three different properties and are Superhosts with 250+ reviews. We started on Airbnb three years ago and have added a new property each year. This morning we woke up to guests blowing us up wondering why we cancelled their reservations. We came to find out with our own research that we had been suspended.
Airbnb has not notified us in any was as to why. They just cancelled all our reservations and refunded the money to the guests telling them they need to rebook with someone else. When we called to see what happened we were informed that the trust group who suspended us will reach out to us in the future. They do not know why we were suspended and that our only option is to wait until someone reaches out to us.
They even cancelled and refunded three active reservations, so people are staying in houses for free. Saying I am so frustrated isn’t close to describing what I am going through. Does anyone have any advice on what to do now other than wait until they get back with me?
My account was suspended two days ago and tonight it was cancelled altogether with all of my bookings till October and over 20k in income. I made the mistake of complaining about a guest who was not verified by Airbnb and was not the person in the profile pic who snuck two extra guests into the property the day after check in.
Looking at where to go for legal advice at the moment.
How did this work out at the end? Did they get back to you?
I know why!
Almost the reservations made recently under cancellation policy“non refundable”. COVID-19 has changed suddenly and being locked for few times in some countries, host becoming more and more clearly about the refund plan which isn’t a definitely thing to refund guests who made a non refundable booking.
Airbnb only charge 3%-17% from total amount each reservation. It’s not enough to cover the bad reputations left by guests all over the world. The best thing is to find out small tiny problem than close your account forever, than host is going to be host new reservations with new policy, guests won’t complain Airbnb or feel faired.
Obviously this is the main reason why we hosts hosted for so many years and all the account has been closed by un professional Airbnb agents’s unprofessional solution made without real investigated recently.
Running airbnb is same as hosts hosting guests, they are not professional people to this kind of choice, so leave airbnb and corporate with other platform.
I am a host for hosting more than 100 listings with airbnb for about 5 years.
This is my real personal feeling about airbnb recently.
There is an easy way to open another account, however it’s worthless to do that. I am not disappointed with airbnb, but just not my type of people working together. My money is not hard to earn, but I don’t want Airbnb to make money from our company.
Remember all unity could face a difficult time in their entire life. Let’s see…..
Kafkaesque!
Forget about ever getting any info. Same thing happened to us. your.rentals (no .com) will lost you on Airbnb for 5%. It will take them a few weeks to get your Airbnb listing up. And a few weeks to get a few good reviews. But better than nothing.
That is incredible! I too have been suspended from my Airbnb site as a host and as a guest. I was informed by Airbnb that my right to the site has been suspended because of a background check. My background check that Airbnb did on me revealed for events happening in 2009. One was a speeding ticket and the other was a summary offense. Seriously there was only two events that were valid and a duplication of them. I have disputed them with the investigative company and now I have zero events. I have not been able to contact my guest currently staying at my property! Airbnb help does not do a thing!!. I have been on the phone with the Airbnb support for in excess of two weeks on a twice and sometimes three times daily calls. All to no avail.
Its outrageeos to hear this I have also being blocked from airbnb for giving false information regarding my rental wich is totally false the claim, never had any problema with the platform but lately the customers service sucks to solve Problems its horrible to see this happen since one thinks such a huge international company may be better at solutions and have a better host service than just shut you down no wonder it plummeted on wall Street they should put some Money and efforts on solving this