I booked a room on Airbnb on September 13th for $603 in downtown Las Vegas. Everything went through and I got in contact with the host. He was awesome. Today when I woke up I just so happened to check my email around 6:00 AM and discovered my room and account had been cancelled due to a violation of terms, when no terms were violated. I called and was left on hold for about 30 minutes to be told it was an error in the system and someone would contact me. No one did.
I called back at 8:00 AM, spoke to another representative, left on hold again for another 30 minutes, and was told my case would be marked urgent; someone would call me as soon as we ended the call. I never got a call. At 11:30 AM I called back, was left on another 30-minute hold, and requested a supervisor after 45 minutes on hold. Before anyone answered, he was no help; he said there was nothing he could do but contact technical support.
I waited a while and called back to check on the status. At this point I had 45 minutes to cancel my flight which would still cost $150 in fees out of the $355 I had already paid. My birthday was ruined. My bank won’t credit my account for 5-7 business days and I’m basically out $1000+. This has been the worst experience. I will never book with Airbnb again. I still haven’t had any contact from Airbnb, and no terms were ever violated.