I have been a host with Airbnb for 18 months. Most of that time I was a Superhost. Two days before my guest was to arrive, Airbnb terminated my account saying that I have a criminal record. Mind you, I have never been to jail. Airbnb sent an email stating I should dispute this matter if the information is incorrect. I called Inflection Risk Solutions to dispute this matter and they told me Airbnb sent them one of my family member’s information which does not have anything to do with Airbnb. They also ran a background check on my family member which is totally illegal. How they obtained this information I don’t know.
In other words, Airbnb terminated my account because of a family member who has nothing to do with Airbnb. Inflection Risk Solutions, the company Airbnb uses for background checks, said Airbnb is totally out of line for terminating my account for a family member who doesn’t even have an account with Airbnb. Inflection Risk Solutions said Airbnb sent them the wrong information and that they should correct that by sending the right information. They are refusing to do this.
I’ve invested thousands of dollars into my property for an Airbnb account and no one is hearing me. I need help because first of all if you are a business as Airbnb you just can’t run backgrounds on who you feel you want to. Secondly, I don’t have a criminal record so if this is their reason for terminating my account that is false. I was booked six months in advance and now I’m sitting with an empty house making phone calls to Airbnb daily.