Before reading this story, quickly Google “Airbnb account hacked” and you will see this is a regular occurrence, happening to many people. Upon signing up for Airbnb, our account was hacked. Access was gained to our personal emails and even work accounts. We do not know exactly how this happened except that it was done through Airbnb. This by itself is scary and completely unacceptable. The hackers accessed and changed our bank details on the Airbnb website. Money was then stolen from us. Without getting into the details, customer service was terrible and infuriating. We fought for a month: phone calls, emails, the lot. Without our consent, Airbnb opted to close the investigation. This cut us off from replying to emails or talking to the customer service team. We never got our money back and ended up cancelling our account. I would strongly advise others to find alternatives. You have no security with Airbnb.