1. File a claim w AAA and don’t agree to get rid of the arbitrator because of confidentiality reasons. The AAA can keep a secret. Otherwise, they will manipulate and abuse you. If you want to keep using ABNB tell them it’s a stipulation for the agreement.

  2. I have just cancelled my airbnb listing, same reason the lack of qualified staff dealing with mediation issues, the customer always appaears to be in the right regardless. Thank goodness I cancelled my Home before they were able to take any future earnings from me, in regard to a false complaint.
    I would never ever recommend anyone to become an airbnb host..

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