I had already had an Airbnb host cancel for the Formula 1 weekend in Montreal, so my choices were limited. I picked someone despite evidence of recent cancellations and a 2.5 cleanliness rating. Communication was minimal but the host said she was busy at work; there were no major worries. I sent a reply through […]
I booked an Airbnb for my son as his Christmas present. I immediately messaged the host informing him it was for my son and his two friends. Over a week went by with no response except for him to confirm the reservation. He finally contacted me an hour after check in time the day of […]
We booked a house in Tuscany through Airbnb last week. Unfortunately, we couldn’t even check in because the driveway road (a treacherous footpath) was so dangerous we were afraid we would destroy our rental car or get into an accident. This left us stranded at 1:00 AM, forcing us to find a random hotel 30 minutes […]
I was one of Airbnb’s greatest fans. I loved the service. I was both a Superhost and a regular traveler. I could not believe it when a last minute cancellation caused Airbnb to leave me stranded with my young children in a foreign city without any assistance. First, the case manager was unable to make […]
We had an issue with a host. She flatly refused to offer assistance. The result was a prematurely short weekend – a memorable experience for sure – and the loss of almost $400 in Airbnb payments. We simply wanted what was fair, and we got a “we’ll gladly reduce your next stay by 25%.” What […]
The photos on the Airbnb website of this full apartment on “Golden Hill” were outstanding. When we walked in, it was a very clean full apartment. However, after we had been living there for four days, it was clear the fresh paint and cleaning were bandaids on a poor foundation. There were so many problems with […]
My host “cancelled” by saying something about not speaking English in German and then slamming the door in my face. When I arrived late after walking for over an hour, I could see the lit-up house. I knocked and shouted hello, but the host refused to open the door. I set up my tent in their […]
First, the place was advertised as “Casa Jesus & Maria” and it looks and operates as a hostel (a bad one). I booked the place about three weeks in advance for two days and had been in contact with the host almost every week. The last message was exchanged only two days prior to our arrival […]
I was suppose to stay with a host in Belfast tonight. We agreed to check in at 8:00 PM earlier in the day. After encountering an accident in the highway I messaged to say that I would be there around 20:30. I arrived at 20:30 only to have him message me, saying: “You missed check-in. Your problem. […]
We have never used Airbnb and will definitely not use it again after we booked a villa advertised on their site. We were looking for a villa to sleep eight of us in Alcudia Palma Mallorca, Spain when we found this property called Villa Pretoria with stunning views. We thought it was beautiful and suited […]