Host Asks me to Leave Early, Stabs me in the Back

I would like to briefly highlight one issue here. When I reported to my host that some things were not good at her apartment, the very next day she asked me to leave, which was alarming to me. She agreed to refund me the pending payment for one night which had not yet gone through and also the Airbnb service charges. Upon asking why she was doing this she said she was getting a potential long-term client from February 1st and after that her offer changed into request mode. When I found that she was requesting me to leave so she would not incur a loss by losing a long-term client, I agreed on one condition: that I wouldn’t pay more for one night’s rate at her property at another place.

The next day upon searching jointly we found a place next to her apartment which had a bit of a high rate. I negotiated further with that host and brought down the rate further. Later she jumped into my negotiation and tried to spoil it. Earlier she asked me to leave on Friday January 27th, so I negotiated with the guy accordingly. Later she confused him and said that I would come to his apartment on Monday January 30th, without even informing me. That guy shouted at me but somehow I managed to control the situation. Afterward, I told my host very clearly that I didn’t want to leave the apartment because of how she wasted my time but I would on humanitarian grounds, her having a potential long-term client.

The last evening at her place I was informed that the apartment where she was transferring me was asking for a R1000 security deposit. I told Annette that I helped her but didn’t means that she could force me into paying R1000 extra. I am comfortable blocking payment to a big company like Airbnb but I wouldn’t try to do so to a random person. I also asked her that in case that guy wouldn’t pay me back my R1000 for whatever reason, then she had to take responsibility if I didn’t do anything wrong… which she denied. Finally she showed her true colors and said that she didn’t ask me to leave; it was me who wanted to leave. When I told her that I have everything in writing as well as her call recording too then she got afraid and backpedaled, saying that I was threatening her. She made a Whatsapp call (because they can’t be recorded) and said so many things to me, including:

1. If she reports me to Airbnb then they will charge 300USD to my account.

2. As I have no reviews on Airbnb then my case is weak.

3. I wrote so many messages to her, she got fed up (I can show who has written more messages, me or her).

4. I bring negative energy to her flat and she wanted me to leave.

I told my host that if she filed a complaint with Airbnb then I would do the same, with all the messages and voice recordings, letting Airbnb decide who is right or wrong. Then she got offended.

This was my first time booking through Airbnb and I landed in a heap of trouble by helping my host on humanitarian grounds. I have documentation of our exchange of messages and voice recordings, which can provide a clear picture as to who is right and wrong. My only mistake is I helped that lady without informing Airbnb because my parents always taught me to help everyone until my last breath. My last concern is that I am leaving her apartment on Monday January 30th and I told her (through Airbnb message and Whatsapp) that I wanted a thorough check of everything and needed a clear signal from her that everything was in order before I left. I am afraid now because if she can change her statement in front of me (when I have all the proof), someone who helped her, then god knows what will happen when I turn my back.

Extremely Rude Airbnb Host in Rome

First of all, the host was no help at all when we asked about parking so we ended up checking in that evening looking for a safe 24-hour parking spot. It was too late for the host to reply about the parking situation and since English was not his first language, we had a miscommunication. When we arrived at the place, we didn’t know which buzzer to press as he didn’t mention it; it was a good thing he arrived after a few minutes or we’d have ended up freezing on the street. When we went up to his place, he didn’t let us into our room (even when we were so tired and hungry). He made us stay in the check-in area and interrogated us. The way he spoke to us was unaccommodating, rude, and disrespectful as he made side comments which made us feel awkward. Then he asked for our documents, which we denied him; this was our first time using Airbnb when we have been asked for our identification. Sometimes the way you say things is more important than what you are saying. Because of this, we were skeptical.

Before using Airbnb, we had already been asked to scan our proof of identity. We had already been using Airbnb for quite some time now; there had never been an incident where we have been asked for our documents. We understand if the purpose is security, but this kind of thing should have been elaborated upon clearly in the posting so guests won’t be surprised at what is expected of them. We can fill out a form if this is mandatory, but we will never give a copy of our travel documents as they have already been checked at Airbnb from the beginning. He kept mentioning “mafia” but we couldn’t understand what he was talking about because it was in Italian. While my husband was filling out the form, the host kept sighing heavily and making side comments which made us feel really uneasy and uncomfortable; we felt he might do something to us.

Days before coming, I asked the host if we could stay one more night and he agreed. Although I didn’t confirm it, we needed to know if we would feel comfortable staying here. Clearly, that was not the case from the beginning. We were about to leave but the host insisted we stay. We told him that we were not going to stay another night. He insisted and I confirmed we were not going to stay one more night. I may have asked him about staying one more night but I never confirmed it. How could we stay one more night if we didn’t feel comfortable anymore? Airbnb is not cheap; you can pay the same amount for a hotel room but since we like the feeling of being welcomed warmly, we decided to use Airbnb. Due to this incident, we will never use Airbnb after this holiday.

There was also no heating in our room so it was cold. There was no heating in the toilet so it was really chilly after finishing a shower. The toilet is separate from our bedroom so it was really cold. The picture of the toilet that was given to us was not shown in the listing, but only ones which were pleasant to use. We were able to sleep around 3:00 AM as noise can easily be heard from outside the window and I woke up around 7:00 AM due to vehicles outside. I didn’t get any sleep. Then I had to move the double bed out of the way in order to see the mirror. We never even bothered to use the kitchen as we were feeling uneasy already.

Upon checking out, I messaged the host to let him know that we were leaving as we had to return the keys. He never replied back so we waited for about ten minutes (I even thanked him). When we were about to leave, he came and never said a word. How comforting it was for us to leave his place. Also, I believe we were supposed to be given safety cards and should have been shown the fire extinguisher but there was none. We are not so particular about these things but since the host had an unwelcoming rude attitude, we might as well be finicky about it. I already left this review at Airbnb but unfortunately, it hasn’t been shown on his page. The reason why I booked it there is because he had lots of good reviews. Now we understand how it works. The host will not accept the review and will not give the guest a review either. This way, any bad review won’t show up. As I was looking for the host’s pictures of the bathroom, they weren’t visible anymore. Too bad I wasn’t able to take pictures of the room where we stayed as it was totally different from what I saw on the listing prior to booking.

Giving up on Airbnb after Colorado Stay

There was dust, dirt, bugs, pet hair, cat poop, and an odor throughout the house. I told the host before I booked that I was allergic to pets and she said it would not be an issue. This was not true as the pet hair, dander, and poop smells had me wishing I had only booked one night and not five. I wanted so badly to be staying back in the two-star hotel from my first night. I did Linsey (the host) the favor of feeding her neglected and emaciated old cat with what little food she had available for him. When there was no cat food remaining, I used cans of fish at my expense to feed the poor creature. I also shoveled the driveway and sidewalk to help out more. The listing stated there was one room available. I was surprised by a strange man she concealed from me who came out of the basement. Apparently, Linsey had been renting the basement out to some random person. She told me she did not tell me because he was supposed to leave on the second day of my five-night stay. This was another lie from Linsey. The man returned on my last night. He is a permanent resident of her basement. Any travelers should be made aware that there will be another man here during there stay.

One of the host’s male friends who was over one night also drank one of my beers, so a guest can expect his or her food and beverages not to be secure as well if staying there. If you are good with pet allergies, uncleanliness, an unfriendly, nitpicking, irresponsible, and demanding host, a surprise strange man in the basement, and the police being called on you, then by all means stay here. Linsey was very quick to answer requests. I thought her quickness would translate into a good stay. This was not the case. I had expected Leslie to be friendly from her posting. She was not friendly nor willing to interact with me. Linsey kept sending me unwanted texts about the lights in the house, and accused me of not “respecting her house energy policy” by leaving a 15-watt fluorescent bulb on in the upper hallway at night. I thought that with the money a guest spends, one would not have to stay in a house of darkness.

I was a little late checking out. Linsey did not bother to contact me by text or phone as she had done so many times before about trifling things that should have been no issue, but she did manage to call the police to assist me in my check out. What I had expected from the posting and her promptness to be a friendly, peaceful, and relaxing stay, turned out to be a truly trying ordeal with an irresponsible and meddling host. I do not recommended anyone stay at her place. The host was dishonest, nitpicking, and unfriendly. She put my personal safety in jeopardy while at the same time I kept her place clean, shoveled her driveway, and fed her neglected cat. The location in Longmont was good, but I would highly recommend against staying here. For some place that was advertised as “420 friendly,” Linsey calling the cops on her guest was very unfriendly and very much not cool. She put me in jeopardy to satisfy her own crazy mental disorder. Based on this experience with Linsey’s house, I will no longer be using Airbnb.

Drug-Addled Maniac Damages Guests’ Car

Six of us paid to stay at this Airbnb for three nights, from January 13-15th. The first two nights went great; we met some of the people who lived in the house and it was peaceful and pleasant. On the third night (Sunday the 15th), one of the people who lived in the house, Q, told a member of our group to park his car in the front yard of the house. We then went to a concert in downtown Atlanta, 30 minutes away. While we were away, we received many urgent phone calls telling us that the car had to be moved because it was blocking one of the tenant’s car in, and he needed to get to work. We explained that we were 30 minutes away, Q told us to park there, and that we would pay for an Uber to get the man to work. He would not accept this offer, and two members of our group went back to the house to move the car. Upon arrival, our group member saw that his car was keyed and there was a crazed, drug-addled maniac screaming at them. He tried to force our group members to pay him $250 for the work that he missed (he was only an hour late) and was screaming at them and giving them death threats. He told them to pack up all of our stuff and get out of the house. Our group members were frightened beyond belief, and while they were moving their cars the only thing the people at the house said was “don’t cry and drive.” We then had to purchase a hotel room and stay there for the night. I do not think this house should be listed on Airbnb. I would like a refund at least for the one night that we needed to sleep in a hotel because of these crazy people, and if possible a reimbursement for the money spent on the hotel room and to fix the damage to the car.

Nasty Review When Host Provided an Uninhabitable Property

I booked a stay at what was described as a beautiful retreat in the Yosemite area. My friends flew in from across the country to join me on a hiking trip in Yosemite and we were excited to be going. Dan, the owner, was very happy to rent to me, and it was all set up. We arrived to find the place to be uninhabitable. No running water, no promise of repair, and the oven looked as if it was vintage 1970s and had never been cleaned. There was a huge crack in the microwave rendering it unusable. We had to use water from the hot tub to flush the toilets. There was nothing about the place that was as described and I let him know it. He would not offer a refund and told me that if I wrote a bad review he would sue me. I called Airbnb repeatedly for help. We had to search for another place to stay. They promised callbacks that never came, and when I did reach someone, it sounded like I was talking to someone overseas. Whether or not that was the case, they asked me to write a letter – which I did – and to email pictures, because I definitely had plenty of them. They were not willing to try to help me in any way. Ultimately I disputed the charge with Visa and won. Today, I went to the site for the first time since that nightmare, and there was a negative review of me as a guest written by the host of the uninhabitable filthy place that Airbnb had listed for rent on their site. When I tried to reach out to Airbnb to discuss removing the review as it was unfair and they had proof of it, I could not get anywhere with customer service and couldn’t even find an email address. Airbnb is a terrible site and I will never use it again.

Cheap China Airbnb Host from Hell

I had been receiving kind and warm Airbnb experiences until one month ago when I was in a rush booking a room for myself. The problem was that I did not carefully check the comments left on the webpage about the house. I was desperately in need of a place to rest immediately somewhere as close to my company as possible. One Airbnb option captured my attention. It was cheap and it looked clean enough with a spacious bed for one person. Here is how it went with this host: she acted perfectly welcoming, meeting me at the beginning, giving me advice on settling in. But let me tell you, it was difficult to use the hot water to shower. Each time I did, the host complained she paid a lot for electricity and water, so why would I shower two times a day? She offered the same bar of soap for every guest, as well as a used disposable plastic bowl and chopsticks which she had left over from her meals. It was extremely disgusting and insanity.

Apart from this, she offered also a disposable napkin to wash the disposable cookware she offered. It felt like she not only intended to exclude me from her life but also implied I was a walking petri dish. Given the situation, I had literally no idea how I could use the disposable napkin to wash the disposable cookware without any dish gel at all. This apparently made her snap and she shouted: “No adults in world don’t know how to wash a dish! If you’re complaining that much get out of my place at once!”

She was pointing at my nose losing her temper. That night around midnight, she stood at my door, shouting “Please, get out of my place at once!” I thought she was breaking down or had some mental disorder. I called the police because there was no reason I should get out at the middle of the night after receiving threats. It makes me feel sick even just thinking about it. Here’s how the police solved the conflict. They recommended that the host give me a refund immediately and took me somewhere safe for the night. Away from this psycho host with her mental disorder. For more details about where this place is and what I did afterwards calling customer service, please leave comments.

Airbnb Host with Moral Issues Yelled at Guests

Here is a description of how we were moral policed and character assassinated during our stay at a host’s residence. Some details are left out due to the sheer number of these instances we had to put up with during our stay. The description of the place on the listing was not even close to the real condition of the residence; the room and linen smelled musty (we had to insist that the linen be changed periodically), the room was infested with mosquitoes at night, the walls, fans, and bathroom were dirty, and we had to either take the initiative to clean the place ourselves or personally supervise the cleaning as the host would grudgingly offer to have place cleaned or come back to us with statements like “previous guests put up with this so why should it be a problem for you?”

My partner and I have both backpacked (in India and abroad) and understand that hygiene levels slightly vary from the listing to reality but I’m talking about hygiene levels akin to living in a shanty, (things like coats of dust, grime and oil stains on the walls and switches of the alternative kitchen we were given, a filthy bathroom). The host even had the audacity to lock her kitchen at night without informing us (reason being – she did not list that non-vegetarian food was not okay and hence locked the kitchen to keep us away from using her utensils and basic cooking items). Though highly unacceptable, we tolerated these aspects (primarily because she refused to negotiate a refund or solution) and either cleaned things ourselves or made sure we were supervising when these issues were not taken care of (a clear responsibility of the host that was not fulfilled).

However, what was uncalled for and down right insulting were the remarks, attitude, and judgement that the host and her husband had towards us during the entirety of our stay. The final straw was the incident on the last day when the host’s husband simply insulted me by openly making a character judgement. Earlier they had turned down our request to have a buffer zone of a couple of hours to use their facilities on the final checkout day as we had a train that same night. Having taken enough time already, we checked out at 11:00 AM and were waiting for our taxi with our luggage at the main gate. I went to get a taxi to our location, while my partner monitored the luggage. The host’s husband passed my partner at the main gate without saying a word and then halfway down the road met me and started yelling – literally yelling at me on a busy street in front of all to see – saying:

“You came home at 5:00 in the morning – I know what kind of a girl does that!”

“Is this the behavior that your family raised you for?”

“What type of character does a girl like you have to behave like this?”

“Take a good look at your behavior and disgusting character! My wife and I are extremely glad you are leaving! Take a look inside yourself and stop being like this!”

This could have been completely denied by the host but instead she called us to confirm that this incident took place and went onto say that her husband always behaves like this and creates a problem every time. Then she sheepishly told us that “I know you will leave a bad review because of this and we have only been good to you.” I mean, there are ways of being two faced and this host really showed it. Basically she was calling to do damage control for this entire incident and tried to make it seem like she had nothing to do with any of the moral policing, insults, and character assassinations that we had put with for the past nine days. We were essentially being held for ransom to continue staying there because she had our money and refused to come to a negotiation even though we made it clear on numerous occasions that we were unhappy with the hygiene conditions, insults and passive aggressive judgements of the host and her husband. This is one experience that has definitely disgusted us and made us really wary of choosing listings.

Hour of Hell: Quick Glimpse at Potential Nightmare

This is the review I left on the host’s page:

I stayed for an hour. When I met Jason to pick up the key, which he was in a hurry to do so he could go watch a football game, he invited me and my under-21 kids to come back and “kick it” with him. He talked and talked about his job and how he broke his hand punching the wall. The bathroom had cockroaches as did the room I was going to stay in. The room is right next to the street so you hear all cars and anyone walking by. Around 8:00, in he came with a friend laughing, talking and turning the TV on very loudly. There is no trash can in the bedroom which I feel is needed. The entire home is very dirty with paint peeling, dirt and dust. My hour here was a nightmare!

This is the host’s reply…

First of all, I want to say that I take great care and effort in hosting Airbnb travelers in Charleston. This review is a slander in order to get a refund where this traveler ended up staying with one of their kids attending CoFC. I offered a complimentary bottle of champagne of which I do to some guests upon their arrival. The distortion of relayed information on how I broke my hand unloading my DJ equipment off a stage the night prior is in no ways hitting a wall, first and foremost. I have never even seen a cockroach on my property and considering the traffic my house sees with guests it gets cleaned daily. No trashcan in the bedroom is a first for a complaint [for this property] which has almost 50 great reviews… The timelines don’t even match up with an hour there when her check in was earlier and I never even saw her after check in. I really hope this isn’t a common practice with this Airbnber with her check ins abroad as it is wrong to a host to do such practices and falsify information. I took the high road and decided not to even leave a review for this Airbnber.

As of November 2016, I have sent numerous requests to the “Resolution Center” to no avail. I am now in contact with our company’s legal department.

Airbnb’s Complete Lack of Oversight: Dirty Homes

My husband and I booked an Airbnb, for the first time ever, to travel from Eastern Canada to spend two weeks in Scottsdale, Arizona. We arrived only to find the property in a deplorable, filthy condition. I don’t mean dirty; I mean filthy. There was urine and dried feces on the toilet and pubic hair in the sinks. The bedding had not been changed and the pillows, instead of being white, were a golden brown, as were the stains on the bed covering. The carpeting, which was suppose to be tan, was a dirty mess of brown and black. There were dirty dish cloths and open food containers in the kitchen. One of the bedrooms had an air mattress.

After complaining to the host, who was leasing in violation of her Homeowners Association, she tried to tell us that the cleaner had come to clean the house, her water broke, and she had to leave to have a baby. Really… she was nine months pregnant and cleaning? Our host also told us that she had moved to San Francisco; however, when I texted her that the house was dirty, she showed up five minutes later to say that the house wasn’t bad, she tried her best and continued to tell us that she would pray for us. Being thousands of miles away from home with no place to stay, we did not need someone praying for us; it all felt more than a little weird.

I have been trying to resolve this issue with Airbnb; however, they say that they are not responsible for refunds, if the host does not agree to a refund. How can this be? Do they allow anyone to list their properties? People with questionable hygiene, sexual perverts, murderers? Is there no obligation on the part of Airbnb to screen hosts, ensure properties meet a certain standard, and ensure the safety of guests? Have you tried getting ahold of anyone at Airbnb? Just finding a phone number for them is like trying to pull hen’s teeth and they don’t have any. I have learned a very valuable, expensive lesson from Airbnb and I would like to pass on to those considering renting through them: don’t do it. Use VRBO or HomeAway.

Airbnb Host Ruins Family Winter Vacation

We booked our stay through Airbnb to stay in a “well kept house overlooking Park City main street” in Utah. The host was listed as Felicia. I was traveling with my mother, husband, twelve-year-old son and 3-year-old daughter. The host acted completely crazy from the beginning. We should have cancelled our trip. We booked from December 28, 2016 to January 4, 2017. We thought we might have to leave a couple days early due to work but because of the cancellation policy we figured we would just have to absorb the extra days or my mother would stay on with my 3-year-old goddaughter. Regardless, the house was supposed to be ours until January 4th. The host said, “well I will get the next owners to come a day early and if you watch my dog I will knock off another day.” We said sure. Then she said there is no phone number for Airbnb and that she couldn’t get them to give us our refund via email. It sounded weird. She said she didn’t get paid from Airbnb until after our stay but she would leave us cash for the refund in the house. After talking to Airbnb they said they pay their hosts the day the renters arrive. The first lie she told; they just started stacking up.

We were driving from Los Angeles. Not a short drive. On our way into Park City, Felicia texted that her dog has major anxiety and can’t be left alone. Because of this, she would keep the dog for a couple days and then wanted to meet with us at her house to hand over her dog for the other four days and the refund, as she had promised. She had told us previously that she was going to Santa Monica the same day that we were arriving and so to be sure to get to the house in a timely fashion to take Jude, her dog, out. Why hadn’t she left to go to California? Why was she still there? She said maybe she should just keep her dog and not give us our refund for either day. We said this would be fine; at this point we were already thinking that this situation was getting weird and we really just wanted to stay clear of her. I do not like dishonest people and we had already caught her in several lies. When we rent we don’t want to meet hosts. We just want to have a family vacation.

We finally arrived at the house and it all began. I had to use the bathroom as soon as we walked in. I sat on the toilet and the whole thing started wobbling; it was not attached to the floor. I am not a big person, so for me to be able to wobble the whole toilet meant it was extremely unstable. I looked at the back of the bathroom door and there was a big hole in it. I immediately took a photo with my phone and texted it to Felicia. She said that she knew about it and that her maid had been there. She also said that the people before us were big partiers and had left the house a mess, so much so that the neighbors had to call the police. Nothing was adding up. She had told me on the phone that she had been at the house since June and needed to get away from the snow. It just went on and on as I went through the house. The house smelled like cigarettes. She said there was no smoking allowed yet there were no fewer than three ashtrays in the kitchen. There were exposed electrical outlets that actually pulled up and out of the floor when someone unplugged something, and both the balcony doors would not lock. We found those two things out because our three-year-old let herself out onto the 3rd floor balcony after we thought the doors were dead bolted. The host said she knew about that too but thought the maid had fixed the door. There was a cracked window pane.

Everything in the house from the floors to every single dish in the kitchen was filthy. Every dish, glass, and utensil was old. It looked like things that had been used in the 1970s. We started cleaning. We stripped the beds and the master bed still had clothes on it: a black shirt, pants, and undershirts. We got into the house at about 4:00 PM on the 28th and were cleaning until midnight. Nothing ever felt clean. Even the things we washed came out with hair all over them. The gas valve in the fireplace was all eroded. The master bath shower didn’t drain so you couldn’t take a shower very long or it would overflow. We documented everything and contacted both Airbnb and the host. The host offered to send over a handyman and she wanted to come with him. Why was the host trying to get in the rental so badly? This was the second time she tried to come in while we were there; it was extremely intrusive. We had just arrived. We really wanted to just have a family vacation. She had been there for months. Why were we supposed to wait around for the repairman and then the repairs on our dime?

We took pictures and sent them to both the host and to Airbnb. We said why don’t you just refund us our money $4700.00 (not cheap) and we will leave. Our vacation had already been ruined. We were uncomfortable and did not feel that it was a safe environment for our three-year-old or our twelve-year-old. They said we did not have enough documentation and would do nothing. The host called us liars even though she admitted to knowing about most of the things we documented. She harassed us by texting me constantly not only through Airbnb email but through her personal email. The final straw was on New Year’s Eve when my husband went to get wood out of the garage. He found mouse droppings and saw a mouse scurry towards the door into the house.

We left New Year’s Day and drove twelve hours back to Los Angeles. We had paid for the house until January 4th. I knew the host wanted to come back to the house because she had lied about leaving town. She knew that we might be leaving on January 2nd. She would not give us a dime back so I told her that she couldn’t return to the house until the 4th. She called me January 2nd like clockwork knowing that we may be leaving early. She called saying that it was obvious we had already left because there were no tire tracks out the garage and it had been snowing. How did she know that? Had she been watching us? When I said it was none of her business whether we were there or not because we had paid until January 4th. She called again lying about a window being open and that she wanted to go into the house and close it. There were no windows open. You couldn’t even open the windows. We were afraid to open the master window because of the cracked window pane. Which was the window she claimed was open?

She said she was going in with a police escort. She didn’t bring the police. She just went in and stayed at her house while we paid for it. That is theft; we paid for the house until January 4th. Why would she go inside and not at least give us back the money for the three days she is staying in the house? Airbnb said they would not respond to any of our questions or concerns anymore and that as far as they were concerned, the case was closed; they would not be refunding any money to us. We talked to three customer service representatives, all to no avail. Airbnb and Felicia are thieves. I was traveling with my mother, husband, twelve-year-old son and three-year-old daughter. This host is actually trying to blame all these things on us now. We started documenting problems within five minutes of entering the property. How could any of these problems be caused by us? She called us liars and said that she is putting us on some sort of renters blacklist. We have been manipulated, scammed, lied to and treated worse than I have ever been treated. We have been coming to Park City for winter break for ten years and used to love it there. I do not think we will ever be back. Felicia and Airbnb have not only ruined our vacation but our tradition.

Does anyone know of any recourse? We are so upset.