Horrible Host in Dallas Doesn’t Even Know his Place is Clean

Stay away from this host and his place. I wrote a review after leaving an Airbnb that said that the place was not clean. There were bugs in the bathroom, the towels weren’t clean, and the silverware and sink were also not clean. However, I also added that everything else was accurate. That was all that was said in the review I wrote. Days after I wrote the review the host decided to contact me at night saying that my review was crap and I was not welcome in his place anymore. I was shocked that this person even reached out to me since I hadn’t even stayed at his place for almost a week. Of course I replied to defend myself and make him understand why I wrote the review the way I did which was I had the intention of being honest. After I replied he went on to say that I was too high maintenance and fancy for his place and that’s why I wrote what I wrote; I just needed to go to a hotel.

I was so offended. I replied and told him not to contact me again going forward. Nevertheless, he decided to tell me in a calmer tone that he would give me a refund for my troubles. I went on to be calm since he decided to be more respectful towards me and replied to him. However, when he said that he wanted me to edit the review to make it not be seen I was like… why?

Of course I wanted to test to see if he was trying to give me a refund because it was the right thing to do since I had to deal with the whole experience. When I told him that I couldn’t change the review he said that he couldn’t give me the refund. The funny thing is he tried to twist things on me, saying that I was trying to make him pay me to get the review changed. When it was obvious that he wouldn’t give me the refund unless I went to call Airbnb to go get the review changed, who is really trying to get the review taken off for money? After he said he couldn’t refund 50% of the money at least twice in the conversation prior to me telling him I couldn’t edit it. Airbnb has a 48-hour timeframe to edit a review, so then he said he wouldn’t give me a refund.

After that I told him that I will be publicly letting everyone know the type of host he is and I would reach out to Airbnb. He then wanted to use what I had said before and say: “You are unwelcome to contact me. Do not contact me.”

I didn’t reply after I sent my last message. This dude was so rude and so immature to be reaching out to over a freaking honest review about his place. Let me tell you: he made me take pictures of his place when I got there so that he could see if it was clean from the prior guest… what kind of host does that? He doesn’t even clean his own place and doesn’t even make sure it looks good for the next guest? He makes people do the work in making sure everything is clean… which is fine since he did state it in his handbook, but taking pictures of the place to make sure everything looks good? It should already look good when guest arrive if you’re a good host.

This was such a horrible experience for me and it made me so upset and annoyed to be dealing with something so unnecessary. For future reference, avoid places that make you clean everything for them. It probably means that they don’t care about the quality of your stay. Lesson learned.

I’m Sorry: Advice from an Long Time Airbnb Host

I just wanted to apologize for the rude behavior from other hosts. My hosting style is super casual and my only desire is to make my guests feel like they are welcome and wanted here at my cottage on the lake. I have come across other Airbnb host sites and I have read some very negative things other hosts say about their guests that are shocking and disturbing to me. They run their Airbnb rentals like jails and they are very rude and controlling. They are rigid about check-in and check-out times, some demanding guests arrive within five minutes of their scheduled time. Some want proof of a flight delay, and so forth. They complain about guests using the kitchen and taking the shampoo provided for their guests. Not every host is like that. Ideally, you are a guest and should be treated like one since you are paying for a room, or a house during your stay. My only advice is to leave a negative review, since this hurts them the most. The host should be reported to Airbnb also, so that you can get a full refund. From my experience, Airbnb usually sides with the guest. Thank you, and safe travels.

Extremist Political Signs at Airbnb in Bozeman

I booked a stay in Bozeman, Montana with what turned out to be an unusual host named Stacey. When I showed up at the place, I noticed there were extremist political signs all over the front yard and in the windows. Venturing inside, I found much more. I texted her that her place was just too weird for me. She would not provide a refund. She seemed a little strange, so I expected that. What I didn’t expect was the runaround and no support from Airbnb. I did not feel safe at this host’s house, I spent no more than five minutes there, and Airbnb would not refund anything. To add insult to injury, they wasted a huge amount of my time on numerous emails back and forth for nothing. They would not even allow me to post a bad review on this crazy host’s listing to warn others about her. Airbnb Hell, please take my $5 donation to fight Airbnb.

We Found the Host Having Lunch in our Airbnb

I had a five-night stay in a Brooklyn Airbnb, where my brother and I rented the entire home. After the first night, I called the host to express my dismay at the lack of cleanliness and got nowhere. If I had contacted Airbnb at that moment, none of the following would have happened; I would have gotten my money back, and all would be well. I didn’t know that was an option at the time. I tried to work with the host directly. I didn’t think I could have afforded to move to a hotel and I was worried about paying for two places and not getting my money back. I stayed and tried to make the best of it.

On the third day, the ceiling started to cave in from an upstairs plumbing issue and the pipes had backed up into the bathtub. The bathroom was completely unusable. I contacted the host, requested a refund and he refused. He literally said, “Why?”

Really? He said it was an old house and he would get it repaired. When I returned to the home that evening, the repairs had been made. I only had two more nights in that awful place and I figured I would make the best of it, really wanting to avoid any further hassle. The next day, we came back to the rental to find the host and another person inside. They had been there for quite a while, totally unauthorized. My suitcase had been packed and moved aside. The host was eating a meal on the patio and refused to leave even after I showed him my reservation. There was a huge fight. He said it was his house and he wasn’t leaving. I certainly wasn’t going to stay and hang out with him.

It was an unsafe and very volatile situation. I had no choice but to leave immediately before things got out of hand. I contacted Airbnb by phone from my alternate lodging less than an hour later and they said they would look into it. A few days afterward, I received an email stating they have issued me a refund for one night’s stay.

Does this seem right to you? No one should have been inside much less going through our things. Despite all of my other complaints, this alone should warrant a full refund. They were trespassing. He had no reason to be in there much less hanging out with another person while we were away. How many other times was he there while we were out for the day?

Four Families with Seven Children Kicked out at Midnight

My family and friends’ families were staying in State College, PA for the Blue and White Weekend. We arrived at the Airbnb rental property at 10:00 PM on Friday night. When we arrived, the owner showed us the house and strongly encouraged us all to use the hot tub, despite it being late. We stayed the night, did not enter the hot tub, went to the game the next day, and came back to the Airbnb rental around 6:00 PM. We then played with the kids, all under the age of five, in the backyard, ate dinner, put the kids to bed, and retired to the patio and hot tub for the night. My three-year-old daughter is scared of the dark, so my wife was rocking her to sleep on the patio with us. Some of us went to bed with the kids, some of us were wrapping up the night, and some were having nightcaps on the patio.

A couple of us got in the hot tub at the owner’s suggestion. The hot tub was so full of water that it overflowed with just one adult entering it. As others got in, it continued to overflow. We knew this was odd, but didn’t think anything of it. We were sure to keep proper care of the hot tub, as my dad owns a very similar hot tub that we have used in the same manner many times. Around 9:30 PM, my 62-year-old father walked around the house to make sure we weren’t too loud, as the sign asked us to keep it down after 9:30 PM, so we started to wind down around that time. After all, a person can only really stay in a hot tub for 15-20 minutes. My brother and his wife had already gone inside and another couple was already in bed asleep. At 10:00 PM, the the owner came out from behind some bushes and started screaming at us, telling us we were being too loud, it was past curfew, we were breaking the rules, and we were misusing the hot tub. He said we had to get out of the house right away and the cops had been called (at this point he had already called the cops himself and reported a noise violation). When my 3-year-old asked why he was yelling at us, he turned around and yelled at her, scaring her and causing her to cry.

The cops came and when they arrived, they actually thought they were at the wrong house because it was too quiet in the front driveway. We explained the situation to the police and the police pleaded with the owner not to kick us out. We even apologized, despite not doing anything wrong, and said we would go inside and head to bed as we had seven children sleeping in the house ages seven months to four years old. He would not take no for an answer and had the police forcibly remove us. He showed the cops a video, allegedly from the surveillance system (it is illegal to film someone without their consent in a private setting, let alone in bathing suits). The hot tub is surrounded by three walls and leads to a yard with an eight-foot privacy fence, making it more than reasonable to expect this area not to be under video surveillance.

The cops said they had never seen anything like this, but they had to ask us to leave. It was very traumatizing, especially to the kids, who kept asking why we had to leave, and my autistic sister,who was crying throughout the whole thing because they said we’d have to go to jail if we didn’t leave, and our kids would be given to child services. This is a traumatizing thing for a parent to hear, especially without being given a legitimate reason. We asked an officer and the owner to walk through the property so they could all see there were no damages to the household in any way. The owner chose not to walk through after all the guests were removed (he did storm to the door to go inside before we vacated and was stopped by the police). We have video evidence of the walk through along with pictures of how we left the house. For being kicked out at midnight, we left that house in pretty amazing shape.

According to the police, “officers cleared the call at 12:23 AM on April 23rd.” As for the hot tub’s condition, after the owner jumped out of the bushes and yelled at us, my father observed him close the hot tub, and everything was still working fine at that time, including the jets. There was no damage to the hot tub. The owner turned off the jets and placed the cover on. Several witnesses saw the jets working after the abrupt exit, the hot tub was 103 degrees when covered, and there were no drinks in the hot tub. The only difference was that there was less water, which is normal in any hot tub.

Now this traumatic incident has continued to disturb our lives with this fraudulent claim that we broke his hot tub. We exchanged words about the capacity rating of the hot tub and we informed him that my father has a similar model and we treated his hot tub the same as we treat his and did not misuse it. I think it is also worth noting that we were in one of the largest college towns in America; the parties of concern generally involve many college kids with extremely loud music and absurd amounts of alcohol.

We had a few 35-year-olds with a 62-year-old grandfather on a patio deck. We were kicked out in the middle of the night, packing toys, pack n’ plays, food, clothing and toiletries and loaded everyone into our vehicles for a two-hour drive home with our children. My 2-year-old was wide awake on the ride home and continued to ask: “Bye-bye? Why?” We did not get to our friends’ home until 3:00 AM, and our poor kids were tired, confused, and saddened. Not to mention traumatized because the owner yelled, screamed, was rude, and inappropriate through the whole ordeal. We are all shocked and stunned and are still suffering. There were no noise violations, no warning, and certainly no understanding or empathy for children. My friends’ wives and my sister were in tears because he was so out of control.

When we found out, he had been videotaping us in the hot tub as “surveillance,” we no longer felt safe. We called the police Sunday and the sergeant was very nice. He complimented us on how we handled the situation and even mentioned the guy tried to charge us with a noise violation and public disturbance. The police said, “the first officer arrived at the house at 10:15 PM and was met in the drive by the property owner. The officer did not hear any loud voices or music.”

The owner asked the police to charge us with a noise violation and public disturbance. The police did not witness anything that would warrant such charges and called the district attorney’s office to see if they could charge us with anything. The district attorney’s office told them we were doing nothing wrong. They called it a civil dispute in their report. This cop even apologized for having to do it, and said he would not have handled that as well as we did. We did not break any of the house rules. We did not have a party; we were not given a chance to vacate the patio by 10:00 PM, as his online house rules state, as he jumped out at 10:00 PM.

According to the police there is no noise ordinance for that area anyway. There were no rules anywhere about hot tub capacity or use. The owner then tried to open a claim against us on Airbnb for damaging the hot tub. His evidence is screen shots of random hot tub services, an invoice (which I have no doubt is fake), and his word. Looking through this evidence, I do not even understand where he is getting the number of $750 that he thinks we owe him. There are mostly screenshots of estimates from the internet. All of the screen shots of hot tub services/values prove nothing. There is one invoice, which our we believe is fraudulent. We believe this was fraud to exploit innocent families and children.

The invoice is also for cleaning the hot tub, which there was no need for. Airbnb ended up denying his claim because of the evidence we provided showing his claim was fraudulent and ruling in our favor. The owner and his friend were laughing as we carried our children from the house. I don’t know what kind of human being does this to kids and families. We have pictures and video evidence that we left the house in great shape despite being kicked out in the middle of the night. We tried to resolve this issue through Airbnb. Our first case was opened and seemed to be making good progress, but then communication stopped from Airbnb’s case manager. I called customer service and it turned out they closed our case for no reason. I reopened the case thinking it was a mistake. It took weeks to even get a response from them. I called every day for four weeks to check on the status and provided many pictures, police reports, and accounts of this story. On my final call I escalated the issue to a supervisor of the call center. The supervisor didn’t get on the phone and just relayed the message that the case had been closed. They did not give any reason or explanation as to why they closed the case, but offered to open another case, which I did. I still have received no response from Airbnb as to their handling of this. It is awful that they would let a host treat families like this with no repercussion. We will never use Airbnb again.

Negative Review of Crazy Host Deleted by Airbnb

This was truly the most negative Airbnb experience we ever had. I say this as someone who has hosted 300+ people and stayed in about ten Airbnb’s over the past six years. We stayed here for 2.5 months but we should have left earlier; we failed to notice early warning signs of bad hosting and I wish we read his other negative reviews better. We were hoping things would improve, but they only became worse.

To give you an idea: three weeks without a toilet (needed to flush using a bucket), broken air conditioner, every day there was new cat pee on the balcony, which prevented us from opening the door (we got tired after cleaning each day), lightbulbs spontaneously burning and incorrectly installed lights (made by the host) that caused electrical problems and electric shocks from the washing machine (a fire hazard), many rusty nails sticking out of the hardwood floor that ruined all of our socks (and hurt our feet), description says “A/C” but there’s only air conditioning in the bedrooms, a check-out fee (an early check-in fee is understandable, but a check-out fee during the daytime?), and lying about heating in the apartment – we had to wear winter jackets when autumn had just started.

The wifi didn’t work on my phone and the host said: “It’s working on my phone; nobody has ever had wifi issues in my apartments.” We read in at least five reviews that his other places had wifi issues too. The windows leaked when it rained, and there was a nightclub that was open until 7:00 AM and was very loud (I specifically asked the host about this; he just lied about it). The worst thing, however, was both hosts. In early messages they were friendly, but this changed as soon as they received payment – their tone soon became sarcastic and at times even offensive.

The very first day the 25+ year old air conditioner broke down, it was 90+ degrees out. The host refused to repair it. In the end they even wanted us to pay for repairing the flush of the 35-year-old toilet by saying we broke it. According to reviews of other guests and according to the plumber the toilet has been having problems months before we arrived. They knew about this but still tried to charge us.

We tried to solve some of the problems with the host and Nina at first. They were never helpful (at best) and at times even rude (at worst). Looking at how badly they dealt with the air conditioner, the nightclub, and the toilet and wifi issues we noticed we couldn’t expect much from them, so we stopped asking. Later the host said, “Why you didn’t ask me?” Well, we did notify them several times, but they just chose to ignore us.

The review above was deleted by Airbnb, because we mentioned other reviews. Why don’t they then remove that one sentence? Does this happen often? I wonder how many negative reviews Airbnb deletes on a yearly basis based on this. After the review was live for a very short time, the host even sent me this: “How can you be so repulsive? The lowest kind of human behavior… when did I not answer your problems? We constantly attended to your requests! You need to go to a hotel, not an apartment.”

This only confirms how crazy he was. While they never ever attended to the issues, this message comes on top of everything that happened. I need to say again that I was very understanding and even kind during our conversations, being a former host myself, but this host was completely uncooperative. We read some negative reviews about this host but wanted to give him the benefit of the doubt; as a former host I know how unreasonable guests can be. I now wish we didn’t. The least Airbnb can do is publish our review and warn future guests.

Airbnb Host Left us on the Side of the Road at Midnight

We stayed at The Art Shack in Salt Ash, Australia between April 28-30. Our main purpose of this stay was accommodation for the Groovin the Moo festival. On arrival, the state of the house was disgusting, with the kitchen bench scattered with old food and surrounded by flies. On Saturday night we returned from the festival on a bus at 11:30 PM. We informed our host, Deborah, that we would be home around 12:00 AM, and also informed her when we had gotten on the bus. She had told us that she had not locked away her German Shepard guard dog and it would be unsafe to enter the property without her being there. At 10:30 PM she told us in a text that she was out to dinner and she would be home around 12:00 AM, so we patiently waited in the Caltex service station across the road because it was nine degrees and we had casual day wear clothing on.

At 11:45 PM we called Deborah and informed her we were across the road at the service station waiting, as the dog was patrolling the yard and there was no way past him. At 11:55 PM she texted us and said she was “coming” and would be there in thirty minutes. At midnight, the service station shut down and the employee told us we had to leave, so we went back outside into the cold and tried to huddle up on the side of Nelsons Road, a 90-kph zone. At this point we were exhausted, afraid and freezing. By 12:45 AM there was no sign of Deborah, so we called her again. We asked where they were because we were afraid and cold. She told us they hadn’t left yet, as the guy she was seeing was playing the pokies and drunk and she was afraid to ask him to go.

She told one of our friends to put the phone on speaker and hold it up to the dog, but the dog went berserk and tried to bite us through the gate. At this point she told us she would be asking him to leave or leaving herself right now to let us in, and she would call us back in a couple of minutes. Nine minutes later we hadn’t heard back, so I called again. She told me that she was definitely on her way home, however she needed to stop for petrol, but she was coming as quick as she could. While talking to her, I could hear the man she was with talking about how stupid we were for not being able to get past the dog. At 1:06 AM she called us and told us that her house mate was at home the whole time, and that she could get the dog away for us and we could go through the front door, and the call ended. Five minutes later we saw her housemate Kathy open the front door, she came out and started leading the dog inside, taking him around to the back room. She then came and gave us the all clear to come inside, and had a giggle about what had happened.

Once we were finally in our room and in bed, I was so cold that I was having trouble breathing. We heard Deborah and the guy come home at around 1:25 AM. We could overhear him with a raised voice continuing on about the situation, and Deborah tying to calm him down. We felt incredibly uncomfortable and unsafe going to sleep. Before we slept we received a message from Deborah saying “So sorry, sleep in till late AM.”

We ended up leaving as soon as we woke up and started our eight-hour drive home completely sleep deprived. While on the way home we took a closer look at the reviews and saw this is not the first time this has happened. A  couple had been kicked out by a drunk host at 12:00 AM onto the side of the road and left with nowhere to go. The fact that Airbnb allows people to host in an environment such as this, let alone with a vicious dog on site, is insane. I’m glad that we are older and it wasn’t a family with young children as I don’t know how they would have held up in the cold.

Psycho Airbnb Host Threatens Guest, Demands Cash

Unfortunately, my experience at Liz’s place has to be added to the list of Airbnb horror stories. First of all, her profile photo was fake, and not a picture of her. That should have been my first warning sign when I checked in. I arrived at her apartment to find it in a state of disrepair. The doorknob to my bedroom was missing; she said a previous Airbnb guest had broken it (scary sign number two). The linens and bed were soiled, and had not been washed from a previous guest’s use. The bedroom was covered with dust. When I tried to shower my first evening in the apartment, the loose glass shower door fell to the floor, nearly shattering and injuring me. Because of the broken shower, I was unable to bathe or shower for the duration of my stay. During the course of my stay, Liz began asking me for cash for various things in her apartment she said were broken (that were already broken when I arrived). One night, she arrived at the apartment drunk at about 2:00 AM, waking me and behaving in a threatening and scary manner. I promptly checked into a hotel the next morning. On top of this, every review I have attempted to write about this experience has been deleted entirely and censored by Airbnb, so that other guests cannot be warned.

Airbnb “Zen Haven” is Anything But Relaxing

I stayed at a place called “Zen Haven” in Dallas. The night before my scheduled check out the host and an unidentified male forcibly tried to enter my unit with no notification. I heard the keypad being pressed, the door knob being turned and banging on the door. I ran to the door and opened it to find a very hostile and angry woman who asked me who I was. I told her that I was the Airbnb tenant. She said she was the owner and told me I should have been left already. She instructed me to get my belongs (that’s a nicer way of saying it) and leave her home immediately. I am not sure who the male was with her but he was also peering at me in a way that made me feel uneasy. I told her twice that I had the property for one more day and she said “NO” and told me to “Get out now!”

She proceeded to try to aggressively evict me for no reason other than her mistaken memory of my check out date. She was cursing and clearly agitated and I felt threatened for my safety. She stated they would both “wait right here” until I packed and got out. I apologized if I had made a mistake, gathered my things as fast as I could and stopped to double check my itinerary. It turns out the owner was in fact wrong. I did indeed have the unit until the next day just as I had stated. I went out to look for them and they were nowhere to be found.

I texted the host and there was no response after two texts and three phone calls. The owner still has not apologized or responded to my texts or phone calls and instead wrote lies about my character in reports to the Airbnb resolution center. Airbnb’s “safety center” left me hanging too; I could not get anyone one the phone. What she did is in fact illegal, not to mention that we are well beyond the ages for bullying age. In addition, upon entry I found a disgusting clogged shower drain. I had never seen anything like it in my life. I used disposable gloves to remove it and took a photo. I did text the host to just to let her know and she did not seem to believe me. Although Airbnb has apologized they do not provide customer service where it counts, in the form of some monetary compensation. They just give you a bunch of fake empathy.