Miami Host Misrepresents Unit – Airbnb Does Nothing


If there were an option for no stars, I’d have chosen that. Worst experience with accommodations I have ever had. The person (billing himself as Tony&Eli) that advertised the place, completely misrepresented the apartment. From the pictures I received from my daughter it seems as though it’s not even the same apartment that was advertised. I was paying the rent there for a month so she could have enough time to find a place of her own, near to where she wants to go to school. After driving all night from Georgia (and the night before from Virginia) my daughter arrived there only to have to pack up and go stay with family. It was filthy and moldy. She took pictures and sent them to me and took them to my mother as well.The next day he offered to put her in another apartment but I advised her not to trust that person, to have no more contact with him and to see if the family could help her find something else as she is just moving to Florida to go to school there. Instead of the person just letting it go, he refuses to refund the money and I’ve had to take it up with my credit card. It seems as if he has more than one place and probably is using the same pictures for all the ones he rents. Even though I tried to contact Tony&Eli by both my personal and work email, and sent him all the pictures of the apartment, he did not reply. Instead he kept trying to contact my daughter and convince her that she should move into some different apartment he had.  Also, to call a member of his family since he lives overseas currently. I did not want him harassing her as she’s only 18 and hasn’t had to deal with this sort of thing before. Airnbn has been no help at all and is considering it a cancellation.  Unfortunately, they also went through my daughter and did not contact me.  The airbnb contact is in California and can only see the pictures online.  They did not offer to have someone come to the apartment in Miami. They probably don’t have a presence in the state. can’t say for sure. They think that just because the owner offers some other place that should be ok with the renter. I don’t see why a customer should have to continue to do business with someone that has bait and switch tactics and would pawn off such a place on some kid. I will never use airbnb again and I advise anyone who does to, if possible, check out the place in person and don’t rely on airbnb to help if something goes wrong. I would especially not send anyone that is inexperienced to possibly have to handle a situation such as this. They will be better off going to an Extended Stay America or Homewood Suites where the management is accountable.

Their response was the following: John, Nov 18, 19:19: Hello Kayleigh, I did get your pictures and a majority of it looks like it can be scrubbed clean. I want to go through all the pictures you sent and the concerns. I am not sure how the door frame can be fixed, it doesn’t look broken but old and repainted. A lot of building and homes in Miami are older but it isn’t broken. The broken tile can be fixed and is something I can request the host have fixed while you are there if you stay. The A/C filter can be cleaned out but I agree is gross. The floor wall boards can be wiped and the floor better swept. Can you please send me a picture of a bug if possible and a closer picture of the tile mold. I can’t tell if it is tile grout or if it is mold on the tile, either way I agree it does need to me scrubbed and mopped. The cabinets can be bleached but look like they have water damage from years of dishes being put away and not all the way dry. Last is the bathtub, it looks like an old tub and similar to mine. Since my building is from the 1980s the tub will get old an impossible to get all the soap scum. It is something that can be scrubbed but not perfectly, possible cleaned with comet powder or bleached also to get rid of some stains and soap scum. Overall I don’t thank anything is bad enough for an immediate cancellation and I also need a picture to consider a vermin issue. I appreciate your patience and hope you get a good sleep tonight, I am sorry for this issue but want to make sure I make the best decision.

So they even admitted the place was nasty and yet, didn’t approve a refund. Apparently scamming college kids is a business practice according to some other reviews I’ve read. Why anyone would be forced to live in this situation, or continue to have to do business with someone that scammed them in the first place is beyond me. Especially, when the apartment was about $1650 a month plus a pet fee of a $150. Now they are simply ignoring the problem. I’ve posted a complaint to BBB Hopefully that will help. This apartment is located in Miami

Horrible, dirty listing – and no way to warn other people about it!!!

I booked a 2 bedroom apartment ( for 10 nights for my parents during a visit to see me in Australia, as the beautiful studio they previously stayed in was unavailable. Prior to our arrival, I found the host to be responsive and the location of the listing is certainly great being as it is a stone’s throw from the epicenter of lovely, lovely Newtown. We had hoped we were about to discover another local Airbnb gem, but unfortunately we were left very disappointed by this dirty, poorly appointed and dangerous listing. Not only did we have to formally complain to Airbnb, but my parents had to check out early and waste an entire day of their holiday sorting out new accommodation. I have pictures and videos of all the issues described below, which I provided to Airbnb with my complaint. To their credit, eventually, they agreed to refund us the un-used nights and have given me a $250 credit towards the 3 horrible nights my parents stayed in the listing. Unfortunately, Airbnb told me that because I didn’t physically stay in the apartment and because we didn’t complete the reservation, the review I have written will not be made public- and so the host will get to keep his 5 star listing… which I have no idea how he got in the first place.

Having purposely booked a 2-bedroom listing, we were disappointed that the second room was not made up as a bedroom (no bedlinen and futon folded up) and feel that the photo does not illustrate how low the ceiling is. However, our principle concern was in the master bedroom- the sharp, metal bedframe was extremely hazardous, especially as the room is quite dingy and cramped, and no bedside lamps were provided. We found much of the furniture to be very tatty, the bedlinen and towels in the apartment showed signs of age, and my parents were only provided with one towel and one pillow each. The cutlery was stained, sometimes broken, and not properly washed (some still had bits of food on), mugs were chipped, and glasses and a bowl were filled with dust. The top of the microwave, base of the toilet and bathroom exhaust fan were also extremely grimey. The host was not at all friendly or accommodating when they asked for a second pillow, bedside lights, or for bed linen for the second bedroom. He also dismissed my parents concerns about the dirty microwave saying “who is going to put things there?” which they found very unhelpful and a bit rude. Lastly, whilst there is a washing machine and the price is clearly given, the listing does not make it clear that guests are not permitted to access the machine by themselves. To get their clothes washed, they would have to give their dirty items to the host, who would then wash them and return them- wet, with a drying rack- for $8. I should add that this is the first and only time I have had to complain about an Airbnb listing in over 2 years of using the site- I’ve received a great feedback from and have left many positive reviews for other hosts: I certainly don’t make a habit of criticizing or whinging and have personally received excellent feedback. My biggest complaint is actually with Airbnb- they constantly changed their story at all stages of our complaint. One minute we were going to get a full refund, the next minute a partial refund, then no refund… it was time consuming and exhausting. To know here that they won’t publicize our experience feels like disingenuous censorship. So, repeat, DO NOT STAY HERE: