Long term cancellation policy disaster

I consider myself someone who researches things thoroughly before going through with them. I reserved a space on Airbnb for 30 days. On the page, it said a “moderate” cancellation policy applied. If I cancelled before 5 days before the check in date, I would get a full refund.

So I ended up doing just that, and got absolutely no refund. Apparently for reservations over 28 days, a “long term cancellation policy” applies. There is no mention of it anywhere. On inspection, it was mentioned on the email AFTER I reserved. If you dig deep into the site you can find it… however as a first time user, I had no reason to dig deep into the site. The listing said for the dates I reserved, a Moderate policy would apply.

This is completely a mistake on their end. After haggling with their customer reps, and learning that it was up to the host to refund me, I ended up losing $400 and getting refunded the rest. Not worth my time to press charges but honestly it was a total mistake on their end… never use this site unless you want to take a gamble.. once they have your money, they really don’t care.