I have rented my house to a Chinese woman for residential purposes only and the contract clearly states that she’s not allow to sublet my house in any way. A couple of months after signing the 2 years contract I found out that she listed my house on Airbnb. So, I got my lawyer to terminate the lease contract and while this is in progress I also contacted Airbnb, providing them will all the evidence including the house deed, lease contract, images, etc., to ask Airbnb to take down the listing. The response I got from Airbnb is that they cannot take down the listing because they are just the “platform and does not own, operate, manage or control accommodations”, so they are not able to close the listing unless the hosts do it themselves. In my opinion, this is ridiculous…so I asked their customer service, Julie, if I am allow list a government building or a palace on their website? Or to list someone’s house without the owner’s consent just to con money from Airbnb guests’ money? So Julie replied “we will not verify, evaluate or arbitrate the terms you identify”. I understand that they are just a “platform and does not own, operate, manage or control accommodations”, as Julie kept repeating during our telephone conversation, but is it right for them to ignore criminal activities to go on on their platform? I have never used Airbnb, (I don’t even have an account with them) and I never will nor recommend to anyone.