In June we booked a place in Sydney, Australia for five days in October. Two weeks later it was cancelled and we booked another place. Two days before our arrival – by cruise ship from Los Angeles – we were advised the host had cancelled on us. So we arrive in Sydney with no place to stay and were put to considerable expense reorganizing our time in Australia. I figure the hosts get a better/longer booking and you are toast. I will never use, or recommend, Airbnb. Airbnb refunded our money but no compensation for additional expenses, not to mention stress and aggravation.
So… Here’s the thing. I searched for a holiday property on airbnb and found what we thought to be a great property. One week in August by the sea. Although the host had 0 reviews we were not suspicious as they had only been a member for a few months. So far so good.. Messages start to arrive, we have been pre-approved ( what does that mean ? ) confirm the booking quickly before it expires ?? A few more checks on the small print… everything seems fine , confirm the booking, pay the full amount. All happy, family happy , confirm the dates with work and make the other necessary preparations. ( travel arrangements for all the family )
48 hours go by , I have established direct contact with the host and then…… “ message from host “ Really sorry but I gave the property to a local estate agent and they have just told me that they have a rental for the whole month so.. sorry, but your rental of a week is now cancelled.
Nothing that airbnb can do , host cancelled therefore so is your holiday. Standard aibnb .. we can help you look for another property with a 20% increase. Their offers were not comparable to the original property ( why wouldn’t I have chosen them in the first place ? ) so it’s a refund.
Can I leave feed back , (to warn other potential renters that this host is totally UNRELIABLE ) … No. you can’t leave negative feedback on AirBnB unless you stay at a property, so there is no other way for us to warn people about this on their site.
The only thing that now appears on the hosts page.. ( if you click on reviews ) is The reservation was canceled 28 days before arrival. This is an automated posting
Why do airBnB not make it clear that it was the HOST that cancelled and why. I would probably have stayed clear of this property if I had known.
To airBnB’s credit, they did refund the whole rental amount very quickly and also compensated us for ancillaries that we would have forfeited ( transport to a place that we no longer could go to because our holiday rental had been cancelled ) because they cannot be used if we don’t have the property.
Beware …. You and your family can spend a fortune on tickets and suffer disappointment in your holiday being cancelled.
You have been warned !!