Roomorama vs Airbnb

Has anyone had any dealings with Roomorama? I told them my account of the AirBNB extortion story, and asked them what they would do. They said they would examine all the evidence. I said everything including the actual recording of the unveiled extortion attempt and they said yes. I still cannot believe that ABB told me they could not listen to the tape because I could have altered it, as if I was the criminal. Plus, they knew all along what was happening and they told me not to cave and not to give her the money. Then they abandoned me. They say that would not happen. Does anyone know how they operate?