I had a plan to stay in Delft, the Netherlands for ten days, starting on the 25th August 2015. I flew from the UK and kept an appointment at 3pm on that day. The host Shay Hwa did not turn up. I tried to call, sms and email via airbnb. I spent five hours in Delft, the weather deteriorated and I had to find a hotel room in Amsterdam at extra cost very quickly and pay for train travel there. When the host mailed me via airbnb that evening it transpired that he was in Malaysia and he had presumed somebody would open the front door and let me in. I knew nothing of this and there was nobody to let me in. I returned to the address several times during the few hours I was in Delft and there was nobody present in the house. Having to find a hotel at very short notice on a rainy night and then finding alternative accommodation via airbnb was very stressful and I wasted a lot of my vacation this way as I needed to make several bookings. Airbnb did reply to my e mail very quickly, they offered me a full refund or credit plus a £50 credit. Shay Hwa is an incompetent person who I think failed to even understand the problems he has caused me, even wishing me a good stay in the hotel I had to book in Amsterdam, against my will. The man is an idiot and should not be trusted with anything that affects other people.
My sister and her friend just got bed bugs from a dirty bed at the host´s apartment. they had evidence (doctor´s approval, photos), that they have not had them before. they were thrown on the street after the host told them THEY brought the bugs – also they had no more money left because the airbnb money they already paid in advance takes a while to get back to their accounts. after hours of exhausting phone calls they finally got 500$ from airbnb to stay at a hotel and a few options for new apartments (btw they were in treatment already and the bugs are gone). after booking another one after a week airbnb called the host to throw them out again because they´re too dangerous. funny thing is: the apartment where they got them from is available again!