I’m going to share with you our very worst Airbnb experience. We have a suite in our house. It was Valentine’s Day and this couple rented our place.
They showed up and everything was fine. The next morning they messaged, “Can we have a late checkout?” and we said, “Yea, sure. You can check out at 12:00 PM.” because our checkout is normally 11:00 AM and we had more guests coming.
We do all the cleaning ourselves and so we had to get it ready for the next guests. Luckily I was gone to lunch with my sister-in-law and so my husband went in at 12:00 PM.
I received this message from him: “I don’t know what went on!” He sent me a picture of poop on the floor in our Airbnb in the closet. How bizarre — this has never happened.
I was like, “Ok, I can come home… I’ll try and come home.” We have three kids. It’s hard to clean when you have three kids and we were trying to get it ready for the next guests.
I got home and the story got worse. My husband started cleaning more and he found that our guests had pooped in our hamper in the closet. There was a lot of blood and we ended up having to throw away bedding, sheets, our hamper, pillows and towels. It was disgusting and we were shocked.
We messaged our guests. We had taken pictures of everything and she acted shocked too.
She said, “I had no idea that happened. I am so sorry.”
We still said, “We need to charge you.”
We got it all cleaned up, but definitely, hands-down, worst Airbnb experience we had. I don’t think it can get much worse than that. Our guess is that they were super drunk or or using drugs or something and thought, in the middle of the night, that our closet that’s in the bedroom was the bathroom and the hamper was the toilet.