My problems started with my first attempt to set up an account with Airbnb a year or so ago. I started with the email I normally use. They somehow got it misspelled and started setting it up. I don’t remember why now but I was not able to complete the setup either under my correct email or the email they had on record.
Eventually I got them on the phone and tried all their suggestions. They could not make it work so I asked them to delete everything, email address and all, and I would start over. They said they had done so but anytime I entered my email it went to the incorrect address but wouldn’t let me set up under either account, as it had done before. I got a new email address and eventually got set up.
Now I want to get back into it and it says my password is wrong. I tried options to reset the password but it just keeps rejecting it or saying: “Something went wrong. Try again”. I made contact with Airbnb help via chat. They asked me to wait a moment. Before they came back it timed me out. They emailed and asked if I still needed help with a link to get back to them but it required my password to get in. Again, the reason I was trying to contact them was my password would not work.
I got in the first time through a link that said something about signing in instantly. I have not gotten that to work since. I had given Airbnb my phone number and said I would prefer to talk but they did not call me or make any attempt to get back with me, other than the one email link. I have two reservations set up through Airbnb but wanted to get back and get a phone number to confirm them and will soon want to make another if I can sign in.
From all the other complaints I see, it looks like they may have a poorly functioning website and are not trying to do anything about it. I have probably spent 20 or more hours altogether trying to deal with Airbnb. Total frustration.