Waking up to Violent Fighting at Paris Airbnb

My experience with Airbnb isn’t long. I only used it once and it went relatively well. The host was good, abd the room too. That’s why when my friend suggested we rent an Airbnb for our stay in Paris to visit Disneyland, I didn’t object.

As all of you know, when you first look for a room, you make sure that all the comments are positive. When I found this room in Paris I was happy that everyone found that the host was very helpful and welcoming. That’s exactly what I thought when I first saw her; she even let us check in early in the afternoon so we could enjoy our time without having to worry about our luggage.

You are probably wondering by now: where did it all go wrong? Well it started with the host’s husband snoring. Since the insulation in the house is poor and there was no door to the room, it became strictly impossible for us to sleep. Then when I finally started drifting off, I woke up to the sound of the husband yelling and glass crashing.

Needless to say we were shocked and didn’t even know what to do. We stayed glued to the bed. Then the police came in and started questioning the couple. Apparently this wasn’t the first time that these kind of fights took place. For a minute there I actually thought that the guy would kill his wife and then us too.

To be honest, both the husband and the wife apologized afterwards and they were sorry for what happened and the inconvenience they caused. However, this doesn’t mean that the same situation couldn’t happen to someone else and might not end well. As I said the host was extremely dopey and she even offered to give us back our money, which we declined. That’s why I’m not gonna tag her.

I don’t think I will be using Airbnb after this incident. I would rather pay for a hotel where I will be able to sleep safely. I hope that no one will have the same nightmare as I did.

Airbnb Host Trying to Drug and Rape me

Please be super alert. I checked into an Airbnb listing without any special indications or suspicions. The host invited me for a drink. I kindly took it and the drink tasted salty somehow. The next thing I realized, the host was putting a comforter over me… and I couldn’t remember anything in between.

I tried to jumped out of the bed, but I couldn’t; I felt quite dizzy. Therefore I said nonstop: “Please get out of my room.” The host somehow left, and I checked my underpants. They looked and felt weird. It felt like someone had cleaned them, since they smelled new, but I had been wearing them the whole day and waking around. They should have smelled sweaty but they didn’t.

Therefore I called the police straight away and they took me to the local hospital. Somehow they told me they didn’t find anything strange nor signs of sexual penetration, and they couldn’t identify any medication or drug if the host ever used one on me. The police took the host for questioning, held him for less than 48 hours, and then let him go. No charges or anything was filed since they told me there was not enough evidence to hold the Airbnb host.

I also called Airbnb. They obviously tried to deny and evade this topic. Soon I found I couldn’t access the profile page of the host, nor could I access the messages or whatever information there was about this Airbnb host. Airbnb told me the host delisted his profile and I had no right to see it. If I knew that, I would have taken screenshots.

I’m really at shock what to do. The host took a copy of my driver’s license and other family address information. Later, Airbnb told me the hosts do have the right to collect my information if it’s in accordance with local laws.

Anyway, I still couldn’t figure out what’s going on…. I’m super angry, pissed, and lost as to what to do. I tried to kill myself a few times due to this situation knowing I was raped and that but couldn’t get Airbnb to help. My consultant told me to share the information and here I am. Hope it helps.

Creeped Out: Bedroom in the Kitchen, Host Makes a Pass

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This host is no longer active. I rented a room in lower Manhattan, which turned out to be a bed in the kitchen. I would soon be met by a giant water bug (2+ inches long) crawling on the white bedspread. I know in NYC bugs are rampant, but those suckers are huge and I was freaked out nonetheless.

The weirdness was the host who was present. After chatting with me, he decided to try and make a pass at me. By this time it was late in the evening, I was tired from my overseas trip, and was not expecting my 27-year-old host, (I’m a good 20 years older mind you) to tell me my legs were sexy and carrying on about what we might do. I was like WTF? Seriously?

I handled things, and he refunded me, knowing Airbnb could get involved. And after the freaky bug that followed, I was creeped out. I ended up sleeping in the host’s bedroom (with the door locked) while he slept in the living room.

Sexual Predators Can Use Airbnb Freely

A local Airbnb was being hosted by sexual predator (now serving multiple years in prison). He lived in the house with guests before his court date, which took two years. He was not allowed to have anyone under 16 at his house. I called Airbnb and let them know that this was occurring and single women might not be comfortable sharing his hot tub and pool if they were aware. They did nothing. Please Google your hosts and guests if you’re sharing a house.

Fleeced and Kicked Out by Crazy Airbnb Host

This nightmare began when I saw an ad for a three-bedroom house on a cul-de-sac in Walton, Kentucky. I contacted Airbnb and made a reservation only to find out the address that I was sent to wasn’t the correct address. I called the host who gave me an address some 30 minutes away.

When I got there, there wasn’t any three-bedroom cul-de-sac; it was a rundown trailer park with a bunch of rundown trailers. When I got inside, the nightmare turned real: the floors had large holes in it with pieces of carpet trying to conceal it.

There was another guest there that told me to run but I thought he was joking. The host put him out for telling me and I told her she should put locks on the doors so guests could have privacy. She flipped out on me.

I stayed up that entire night and went to work the next day. When I came back, she had changed the locks and kept my stuff. I contacted Airbnb because I had nowhere to sleep outside. For three days I called Airbnb and they had the nerve to say go get pictures.

Then they said the host refused to give me a refund. Did you really think that I would ever get any resolution? No refund, no calls back, nothing. I just got ripped off. I am going to the news stations to sue.

Threats and Lies from Horrible Guests

I wanted to take a moment to share our recent experience with Airbnb and explain why we will be deleting our listing and not renting our home. We are being threatened by a crazy guest who cancelled her reservation and was upset at the cancellation policy.

Someone named “Maygan” booked a reservation at our home for one guest. I accepted the reservation and began chatting with her through Airbnb messages. In these messages she informed me that there would be twelve people staying at the house. I informed her that our home only sleeps ten, but I could increase the maximum to twelve if she promised to take excellent care of our home. She agreed and thanked me.

When she made the change the price increased and I explained that there is an incremental increase in price for parties greater than four guests. Maygan is claiming that we are scammers because we charge more for a party of twelve than we do for a party of four. I disagree.

When I book properties through Airbnb as a guest I always make sure I put in the correct party size so that the system shows me accurate prices of places when I consider booking. Instead of thinking that we are charging more for larger parties, I prefer to think that we are offering a discounted rate to smaller parties.

Regardless, Maygan accepted the reservation change, which clearly shows the price changes. She then said she was going to check with the rest of her party to make sure everyone was still interested. Since it had been two days since the reservation was originally booked, Airbnb charged her card for the reservation she was booking.

Towards the end of the second day Maygan decided to cancel the reservation, but due to Airbnb’s cancellation policy, she was informed that she would not be getting a refund. At this point she apparently told her group that “the hosts went ahead and charged her credit card without authorization for the entire amount of the reservation.”

Maygan claims that it was a couple of hours from the time she booked until the time she cancelled. I wish that were the case, but unfortunately she booked in the early morning on 2/27 and cancelled in the evening on 2/28.

After this I was contacted by Airbnb and asked if I would refund Maygan’s money. Every single time a reservation had been cancelled up to this point, I have been asked by Airbnb to make an exception and refund the money… and I have always allowed it. This time I said I would refund the full amount if our home was able to re-book for the dates or I would refund half of the amount if I was unable to re-book for the dates.

I was traveling out of town that weekend for a baby moon, as we used IVF and surrogacy to (very expensively) get pregnant with twins. It is a month until they will be born and our soon-to-be children’s godparents decided to gift us a baby moon trip to rural Colorado.

It was a wonderful trip and upon arriving back home I received an Airbnb message from someone in Maygan’s group. This person created a fake spam account on Airbnb and messaged me to say that I was an unethical and evil person because I wouldn’t make an exception to the cancellation policy.

This person then said they posted our physical address, names and personal information on this site and others in the hope that other people would get angry. They said, “Who knows what other angry trolls will do to you.”

This person then threatened to get into our home somehow and plant lots of bedbugs in the beds, release full traps of deer ticks in the yard in the hopes that we would get Lyme disease, post fake items for sale on internet sites in the hopes of having lots of random strangers come to the house, etc.

This person then sent another message saying that they could see on the calendar that people would be at the house this weekend and they were going to “post an anonymous classified ad at the house while it was booked so dozens of people would show up looking for stuff… it will be an ordeal.”

At the end of this horrible message it ended with, “P.S. I enjoyed looking at your photos of the wedding in (LOCATION). The photographer did an excellent job. You too look really happy.”

Now this person is stalking me? I have reached out to law enforcement and was told that these threats could be considered criminal harassment and result in fines and a year in jail. Now, I don’t want it to go that far but it is nice to know that the law is on my side here

What I have proposed is that if Maygan provides the identity of the person threatening my property and family I will authorize Airbnb to refund all of her money. If something were to happen to my home or my family, I want to know the identity of the person that was threatening us.

I will update this but for now I am just awaiting Maygan’s response. I do think it’s a little ironic that someone is hiding behind a fake profile in order to threaten me and make my personal information public.

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Under Construction Hell with Children in Tow

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We recently stayed at an Airbnb in Los Angeles. This was a family vacation with small children ages two and three, plus visiting family with a newborn 0-3 months, and another two-year-old toddler. We viewed all the site photos, read reviews, and thought the location was nice, the place looked good, and everything should be fine. We were wrong.

When we got there, the security code to get into our unit was wrong and the host did not let us know he had changed it. This was at 11:00 PM when we got there with crying children. We got inside with no safety lights down 20+ concrete stairs with – again – small children, and luggage. There was no lighting to see where or what we were going or doing, because it was pitch black outside.

After we finally get the door open in the dark, we looked for our pack and play for the toddler to sleep in. It was not there. I called the host and he told me he would bring it tomorrow. I said we requested this back in September when I booked this reservation and he had replied “No problem!” He complained about it to me via IM – never by phone – and told me I was a very demanding guest.

The next things to happen were so ridiculous that I could not even believe they happened, but they did. We were told in the listing the property had a BBQ grill that was very nice. It was not: it was a rusty, filthy, piece of crap, that had a broken gas regulator on it, unsafe, a plugged grill jets and so rusty you would get lockjaw from eating off of it. We again sent an IM. He told us again we were demanding and he was not responsible for a BBQ grill even though he listed the place as having one.

The next thing was the loose railing on the very large and scenic overlook on a cliff setting that was not secure or up to code. The code states 42″; his was maybe 36″ and very loose. If our grandchildren would have leaned on it it would have been disastrous.

We paid for the place to be cleaned and ready when we checked in. There was so much grime on the floors that our socks were always black from it. We would have even washed the floor ourselves but there was no proper equipment – no vacuum, no mop, only a two-foot broken sweep broom and a spray broom which really just pushes the dirt around. Black mold was in every corner.

The host would say the floors looked clean. They did, because it was a light colored vinyl floor that looks clean until you walk on it barefoot. This was our problem and we discussed it with our host, sent him photos, and asked if he could make any of this better. He came back with “I suppose I could come and clean it if you will be keep your complaints on the other things quiet.” I refused and took photos of what he considered acceptable to rent – a construction zone – and still charge full price for with only a half ass way of doing things.

I complained to Airbnb and they told me I had no claim because I waited until after I checked out to do so. We were all afraid we would have no place to stay if we did it ahead of that, and of course they said that would never happen.

I believe this is all a shame: bad Airbnb hosts getting away with poor listings, a system of checks and balances that does not work, and everyone still making money off of honest unsuspecting renters like us. If karma is working I am hoping this comes back to bite our host big time and am very glad none of our family got hurt or sick from such a poor listing.

Single Female Stranded Day One in Rome

It was my first day in Italy. My Superhost dropped me at a train station to get the fast train to Pompeii and said he would send me directions to return to his home. He helped me book my ticket with my EU rail pass so he knew my return time.

He sent the train and the bus information but never mentioned what stop to get off at. An hour and a half later, now after 11:00 PM at night, I sent another text letting him know I was stranded. 35 minutes later he responded with his address that I already had from my pre-approved booking.

I finally found my way after almost two hours, two buses and walking around with very few people to help at that late hour at night. I never saw my Superhost again until the day of my departure. I stayed there five nights and six days.

The next day at the metro, the staff informed me the bus he had recommended was not the most direct route to get to his home. Where he suggested I catch the bus was a poorly lit area with vandalized cars and a construction area about a 5-minute walk from the train station he recommended. They advised me to get off one more stop, the last stop on the line, where there was a bus terminal, well lit and had both police and soldiers present.

The bus the metro staff suggested placed me, right around the corner, approximately a 10-minute walk from his home. The bus stop my Superhost recommended was on the main road with many different streets to navigate and approximately a 20-minute walk to his home.

After two weeks of emailing Brian Chesky and then Chip Conley with no reply, I filed a Resolution Case. A Senior Escalation Supervisor suggested “a Superhost is not required to help you navigate the city.” He also replied, “a Superhost has 24 hours to reply to a host.”

Let me get this straight: giving precise and complete directions to get back to a host’s home on the first day of your stay in a foreign country is “navigating the city.” Secondly, by being stranded at night on your first day in a foreign country, he is suggesting “wait 24 hours for your host to contact you”?

Folks as I read CEO Brian Chesky doesn’t care about guests, only hosts. Obviously his staff are trained to do the same. I tried calling, spoke to three staff members, and told my story three times until I requested a manager and refused to tell it again. The Senior Escalation Supervisor concluded “it seems like your Superhost tried to help.” He signed off and closed my case.

Airbnb can go to hell and burn there. Karma is a sure thing. Avoid Airbnb at all costs. Decrease guests booking means more hosts without reservations and hopefully then Airbnb will change their bottom line.

Absolute Hellhole on the South Coast

I booked an Airbnb in Folkestone for New Year holiday week. We arrived on Boxing Day and immediately I felt this wasn’t going to go well; the place looked tatty and the kitchen cupboards were bare. There was no welcome pack or explanation of anything. The kids couldn’t find the wifi.

The front room was a horror show; it contained a dreadful sofa bed with enough room for three people and that was it – no other furniture in the room. There was a tiny electric heater and a wood burning stove; at least excited about burning wood, we set out to make a fire. There was a basket with wood. We put a plank on that nearly killed us as it contained toxic materials. We are not wood burning stove users usually; we had to open all the doors and windows and start again.

The morning brought the full horror of the house: frayed curtains, stained carpets, cold, awful furniture, signs of people trying to break in – just horrendous. The host came the following day after I had messaged him. He was acting weird, called me a liar, and said I had too high standards. However, he was busying himself with all the points I had brought up in my communications with him.

Little did I know of the horror of dealing with Airbnb; he knew all too well what he was doing. We left after three days and I tried to get my money back. Dealing with Airbnb has been just awful – I can’t even start to explain it; it has made me suicidal.

I will never use Airbnb again… never ever ever ever. The host was allowed to call me a liar and I’m £1000 out of pocket. I’m going to tweet their help page for the rest of my life.

Trapped inside Airbnb Bedroom at Knifepoint

Almost a month ago, my boyfriend and I suffered a terrible experience in an Airbnb. On Sunday, September 1st, at 4:00 AM, while we were sleeping, two men entered our Airbnb. They broke the window lock, opened the window, and managed to open the door and get inside the apartment.

We woke up because of the noises, and when I turned on the light one of the men was at the entrance of our room. With much fear, my boyfriend tried to confront them, but he noticed that the second guy had a knife and that to do anything was too risky.

We shut the room door (that didn’t have a lock) and my boyfriend struggled with one of them to prevent him from entering the room and hurting us or stealing more things. We were inside the room for the duration of the robbery, the longest and most frightening six minutes ever. They stole everything but our phones that we managed to hide under the bed. Suspiciously, only our things were taken.

There was some kind of renovation in front of the apartment, and they saw us go in and out everyday. We are concerned that the information that hosts were in the property was passed to the criminals. I will never forget the face of the man, surprised that we were there. The night before we went partying, so at 4:00 AM we were not home.

To this day, the response from the hosts has been as follows:

• Reimbursement of the Airbnb reservation.

• Reimbursement of taxis and a meal.

I am really angry and wanted to share this situation. I accept any advice you can give to try to get compensation from Airbnb and the hosts.