I am first time host and new to Airbnb, so I am still learning how to navigate the Airbnb system and their app. I accidentally posted two listings for one unit, which I thought would just promote my property. I received a booking from my first guest on August 22nd, which would have booked the guest from August 24th until September 8th.
I received another booking from a second guest. I was wondering why I received another booking, because the dates the first guest booked should already be blocked from my calendar. The second guest was still able to book my property. I called the second guest to explain that my place was already booked, and that I have no other property that I can offer her. The best way that I thought at that moment was for her to cancel the booking.
When she did, I received a message or email from the second guest requesting to cancel her booking. I thought I should click the cancel button which is displayed in the email from Airbnb because it said that I needed to respond to it within 24 hours. Not thinking that I would be charged the entire amount that the second guest booked, I cancelled her reservations, without knowing what would happen.
I just feel discourage from this incident. I feel that I have been ripped off by Airbnb. My second guest had to cancel her reservation five days before her arrival which I thought was more than ample time but I’m the one who is going to pay or be fined the entire amount she booked. Now tell me if that is fair.
I bought new towels and bed sheets, and cleaned and prepared my property for my guest. I provide the best service and amenities for my guest. However, with one mistake that I request my guest cancel her reservation and respond to it, I had to pay more than 60% of my total income this August. Is that fair?
Airbnb will get 60% of my total income from my property. What is left for me? I will pay my condo monthly dues, electric, and water. What is left of my pay out for august is not even enough to cover these bills. I just think it’s not fair for first timer hosts to be fine with losing such an amount. That is a lot more than my payout. If we give our clients a full refund as long as they cancel 24 hours or more before their check in, then why don’t we also do that and be considerate of hosts, especially first timer hosts?
It wasn’t my fault that I received a double booking. So why fine me? I don’t feel good about this. I’m afraid to continue listing my property here on Airbnb. I spent more money just to host and I’m getting less than what I’m supposed to earn. Airbnb gets more money.