I paid 180 for 7 nights hoping I would save money by not booking a hotel in ibiza and making my own food. When I arrived I realised the place was very dirty…the bathroom looked like it had never been cleaned! I was told I couldn’t cook meat which was no problem but the cooker didn’t work anyway. The cleanliness was the biggest issue so I left and booked into a clean hotel for the same price. I emailed my host and cancelled online only to be insulted by the host called ‘sneaky’ and accused of using tactics against her and that I really just wanted to stay with my friends…ludicrous! DO NOT use Airbnb!!!!
AirBnB customer service does not protect its customers. My story is not the first nor will it be the last.
I stayed in an unacceptable hosting environment (there was no heat in sub-zero temperatures, in one of the coldest nights in history according to weather.com) and while AirBnB kindly refunded me, they also asked me to post a review of the host to “keep AirBnB honest.” I would post the host’s name, but this woman has acted like such a psycho that I’m scared of any retaliation.
I hesitated, as last time I posted a less-than-favorable review, the host retaliated and posted completely false and damaging things on my profile. I was able to get it removed by removing my original review, and I see the host continues to do the same things to anyone who makes any kind of complaint on her property. She writes slanderous and horrible things about ANYONE who writes anything even slightly negative– for example, one woman literally wrote a super nice review and then just said “I didn’t realize there’d be someone sleeping in the living room…” and the girl WENT OFF on her. So AirBnB won’t take any action against a host who does this REPEATEDLY.
Anyway, back to my current situation. The host seemed relatively nice/stable so I posted a fair but honest review of my experience. The host went nuts, calling me (as well as my friend who stayed with me) twice a day, harassing us to take the review down, and when I asked her to stop calling me, she sent me multiple messages via AirBnB, and even after AirBnB asked her to stop calling me, she continued to harass me.
She then went the extra mile and wrote a false, damaging, and defaming review on my profile. I contacted AirBnB and asked them to take action, or at least to remove the review on my page.
A customer service representative named “Frankie G.” responded in a fairly sarcastic way, saying that while they were removing parts of MY review because it referenced some of the actions of the AirBnB staff (such as the fact that they gave me a refund), they would not remove any parts of the host’s review. He even said “It looks like your response clears things up.” Uh, I still don’t want a slanderous review on my profile! Frankie G. informed me they were they taking no further action about the fact that this woman was harassing me– so I’m guessing she will have free reign in the future to harass customers who don’t completely agree with the substandard conditions of her property. They ended the email with a snarky “I’m sure you’ll get great reviews in the future” and basically put the blame on my friend and I.
The fact that I am being harassed because I posted a fair and balanced review outlining the facts of a host that offered an unacceptable hosting situation and AirBnB chooses to protect the host tells you all you need to know. Sure, if you are in a good situation with AirBnB, you’ll be fine, but the minute you need protection, you are screwed. Don’t bother. It is not worth the headache or money saved. I strongly recommend against using this service and will be sure to let everyone I know how unsafe this service is. You are putting yourself at a GREAT risk if you use this service.
Hosts who behave like this should have action taken against them, if they are not removed completely, then they should at least have some kind of suspension period. But no, AirBnB is happy to let erratic and unstable hosts continue to harass and bully anyone who doesn’t toe the line.
I think www.airbnb.com is full of property owners who try to make money without paying tax, it is all a scam, or else plenty are breaking rules to sublet their properties. My experience with ww.airbnb.com in Lima was awful.
The first time I stayed at a, Airbnb property in LA, it was wonderful. The host was nice, the property was first class. So, I thought I will do it again when I visited Lima. I actually stayed in the new Lima Hilton Miraflores for the first 2 nights, after travelling through different places in Peru, my other half booked a property in Miraflores, thinking the best way to learn about a country is by living like the local.
Boy did we make a mistake? The property was not big, but it has 3 bedrooms, one double room facing the main street and two twin-bedded room at the back. There are only two of us. The rate was US$110 each night. We walked in, it looked fine. Barely 5 minutes later, the owner’s estate friend rang the doorbell. I only noticed later on that there is a CCTV looking gaget next to the door, though I am not sure it is for show or it is used to monitor house guests. This person does not speak English or French, only Spanish. I noticed that it was quite cool and damp in the place, so I asked for a heater. That is when the trouble starts. The owner was contacted, first she said it is a health and safety concern, then she said she will ask her friend to look for one, but then no one ever come back with one. One has to understand, even though it says 18 degree C, which is 64 F, it could still be chilly, because of the humidities in this country. While we are back and forth by email trying to resolve this issue. The owner sent an email to the www.airbnb.com’s customer service, and sent us a reply saying that heating was not one of the amenities. I was shocked, hot water and bedding are not listed as amenities, but do vacation rental provide them? Because it is such simple run of the mill things travellers expected. So we ended up sleeping in long sleeve T shirts, 5 layers of blankets, because her place does not have any thick blankets.
Then there was not enough hot water to run for a hot bath, there is enough hot water only to run for a luke warm bath. I notified the owner, but nothing was done.
www.airbnb.com’s customer service is despicable, there was no more reply.
A House Manual was only emailed to the house guests after one booked the place, i.e. after you have paid for your accommodation. This particular owner is on the unreasonable side, there are so many rules, and she emphasizes that they have to be followed — Am I living in a boarding school?? Then another ridiculas one is that one person can only do 1 laundry each week!!
Our of the 3 bedrooms, the one with the double bed next to the balcony at the front is very noisy, you can hear all the cars honking and nearby hostels and restaurants’ people coming out late at night…….
I will NEVER USE www.airbnb.com again!
Beware, since all guests are pre-paid, it is unlikely you can back out once you paid. Plus www.airbnb.com was not helpful in resolving issue.