This is my recent nightmare. I woke up around 11:00 AM to the maintenance man knocking on my unit stating he was looking for a water leak. He then informed me that the unit I was in was up for eviction.
I contacted Airbnb and then the host. I explained to Airbnb that I was pregnant and management was only giving me twenty minutes to vacate the premises. Airbnb asked me to work it out with the host. I called my husband because I was having a panic attack.
When the host arrived she went to the leasing office because she has three other units for rent and wanted to move us to another illegal unit. From noon to 10:00 PM I was in my car and on the phone with Airbnb. During this chaos I was humiliated by the manager who insulted me and belittled me in front of other tenants and the host.
The manager told my wife she had five minutes to vacate the premises or the sheriff would be escorting her out without being at fault. The host lied to her and pretty much stole my money and anyone before me because she knew she was being evicted.
Airbnb didn’t accommodate me or give me the sense they were here to help me. I felt alone and kept hoping Airbnb would find me a replacement house for the time being. Keep in mind I’m pregnant and with all the stress, sitting in the car for almost 11 hours with nowhere to go, Airbnb reps telling me they had to go home (sounds nice to say “I’m going home”), and the next agent helping me until she also had to go home, this left me with no choice but to pay for a hotel with my property in the car.
I was very disappointed that Airbnb was concerned about me wanting to get money back. I clearly told them I didn’t want my money back; I just needed a place to rest as I was extremely tired and depressed at this point.
The house I picked was a little more expensive. I paid the difference and still had nowhere to go. Not only did Airbnb not want to work with me but their only concern was how they didn’t go out of their way to really get us into anything that was not in our budget, considering I got evicted and humiliated and they just put me in a house.
Airbnb finally put someone on the line who was helpful but she had no authorization to make any major decisions. She gave us a $29 dollar credit then a $59 one for the only two days the host was refunding after Airbnb knew she was getting evicted and running her listing illegally.
My husband went to the leasing office and recorded the host telling the manager, who was her cousin, what was not true and also discussed our situation. The manager told the host that was not allowed. The host told the manager everything was okay. It wasn’t, because the manager came back to the apartment and told her she had to leave now.
That host is a fraud and Airbnb knows it. I’m going to small claims court and suing them for pain and suffering along with fraud. All I ask for is for Airbnb to take responsibility. As it is, Airbnb is advertising the homes and not really checking if the place is legal to use as an Airbnb. I blame Airbnb for everything that happened to my wife yesterday knowing she was stressed and could have affected the baby.