Tag Archives: airbnb lost property

Unable to Find Airbnb, Nowhere to go in Scotland

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On the seventh day of our vacation around Scotland, we spent the day sightseeing around the northeast. At about 4:00, knowing we had about an hour of daylight left, we headed for our Airbnb which was twenty minutes away. Unable to find the location, we called and messaged the owner. While waiting for a response, we continued to circle around the coastline looking for the property. The number was not there and the directions were crap, of course. Finally, after twenty minutes we pulled over and messaged again. This time we waited for another 20 minutes. No response.

It was getting dark and we were truly in the middle of nowhere. We had to make the command decision to drive and find other accommodations. The only place to go was west towards a snowstorm or south towards Edinborough. We eventually found a spot twenty minutes away. Our new host actually knew the lady that was not responding to our Airbnb messages. He informed us that during the winter she left the country for three months. That’s why she wasn’t messaging.

Long story short, our host took the money even though she knew she would not be there. Airbnb was a pain in the butt. We called them several times that evening. Their solution was to continue to try and contact the lady. After three hours, they recommended another stay which was 75 minutes away. Because we refused that stay (it was 8:00 PM and we had already found another accommodation) Airbnb said they couldn’t refund us.

We continued to message the Airbnb host for several months, hoping she would pitch in and help facilitate a refund. We never heard back from her. Because Airbnb cancelled the accommodation, we were not allowed to review this host.

Expensive Earrings Lost at Airbnb Overnight

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I stayed overnight at this particular Airbnb. I placed my diamond stud earrings on the bedside table connecting them together using the ‘earring back’ parts before I went to sleep that night. We left in a hurry the next morning; I forgot to take my earrings, they were left in the host’s flat (small flat, tiled floor).

The day after leaving the host’s flat, I touched my ears and realized my earrings were not in; I had forgotten them at the host’s house. I immediately texted, called and Airbnb messaged the host that day (Sunday), then again on Tuesday – still no response.

Finally, I heard back from her on Wednesday after three days. She told me her phone was broken. She then called and told me (as she was standing in the flat) that she could not see the earrings anywhere, and that she was the only person that had been in the flat. I told her I was coming down to collect them as that’ where I left them.

I headed down the next day (Thursday), and searched the whole place. I found nothing. I asked her about the earrings and she was adamant no one had been in the room. I left. A while later after thinking about it (after the first time I had searched the flat) I came back and asked to search the vacuum cleaner, broom, dust pan and washing machine bed sheets (she checked the vacuum and washing machine when I was not present). She then mentioned that she did in fact have guests stay the night after us, and that she had already called them. When asked if they found earrings, they said “no”.

I am so baffled as I left them there, to me there could be two options: someone has clearly taken them, or they would still be there in the room on the table or on the floor next to that table; or the guests that stayed the next night took them. Why did she not contact me ASAP? Surely upon cleaning such a small space she would have picked them up.

Was she the only person that cleaned the room that morning after we left? I’m not sure whether or not I can factor any of this into the review. What do others think? I guess I’m just upset they haven’t been returned to me…and wonder where the hell they are?