Sadly I viewed Airbnb listed in April 2018 and to my dismay and horror I found my holiday home listed not once by total strangers but twice. The first listing even had written reviews attached to it. I later found these people lived close to where my house was situated. Foolishly I believed I could rectify this by writing to Airbnb customer service.. What a mug I am. I have no doubt that “mug” is imprinted in large letters across my forehead.
Not only was my complaint ignored, the members of staff moved the listing of my home by these unknown people to the top of listings at half the price at which I had it advertised: 30 Euro a night for a fully fitted entirely modern home that can sleep up to seven people. I requested that these listings be removed and asked for a full explanation as to how such a lack of security could take place. I expressed how cross and angry I felt about the whole situation. It proved to be writing to a brick wall.
I viewed 27 other listings for the same very lovely ancient village and found that other English people whose homes 2-4 doors down the same street had their holiday homes listed. These homes are both much smaller than mine, sleeping four people at a price of £118 per night. They were fully booked via Airbnb for £118 per night for the whole season.
To this day, August 22nd, 2018, though I have emailed and even sent recorded letters to both the registered offices in both London and Dublin Eire the staff of Airbnb have not removed one of these listings even though I have provided the listing numbers. In fact the most recent email supplied by customer service suggested that the other listing was not going to be removed. I truly believe that such a lack security is illegal and that the directors who have entirely ignored my many complaints should be taken to task.